Care Coordinator

360care • Russellville, AL

2d

About The Position

The Care Coordinator manages post-sale relations between 360Care and its contracted long-term care facilities. The role serves as a primary contact for facility personnel and coordinates schedules, visits, patient information, and provider credentialing. It requires timely, accurate communication and support for facility and field staff, along with compliance with company policies and confidentiality requirements, including HIPAA and PHI guidelines. The position also requires adapting positively to change and performing other duties as assigned.

Employment is conditional upon successful completion of a background investigation and drug screen. Applicants must be legally authorized to work in the United States. 360Care is an equal opportunity employer.

Requirements

• Excellent customer service skills.
• Proficiency with Microsoft Office.
• Critical-thinking and solutions-based skills suited to a time-sensitive environment.
• Strong oral and written communication skills.
• Strong time-management skills and a sense of urgency.
• Ability to multitask and strong attention to detail.
• Exceptional organizational, analytical, and problem-solving skills.
• Must be legally authorized to work in the United States.
• Successful completion of a background investigation and drug screen is a condition of employment.

Nice To Haves

• Electronic Medical Records experience preferred.
• Medical or dental office experience preferred.

Responsibilities

• Serve as the primary contact for contracted facility personnel, communicating regularly with facility contacts, territory marketers, local management, and providers.
• Review planned visits and schedules created by dental and ancillary coordinators, including making edits.
• Assist with daily updates to facility records and visits.
• Review field staff schedules to ensure visits are logistically covered and providers are supported.
• Correspond with facilities about patient and visit information.
• Deliver high-quality, time-sensitive information to customers.
• Submit provider credentialing information to facilities upon request.
• Provide management with prompt feedback about facility concerns.
• Maintain a high level of personal productivity.
• Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
• Maintain confidentiality and follow HIPAA and PHI guidelines.
• Respond positively to change and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed