2nd Shift Bilingual Care Coordinator (Spanish/English)

America's Home Health Services•Reading, PA

7d•Onsite

About The Position

As a 2nd Shift Care Coordinator, you’ll be at the center of our operations, ensuring smooth communication and high-quality service delivery. This role involves using state-of-the-art scheduling software, managing EVV compliance, coordinating caregivers, delivering customer service, managing a multi-line phone system, addressing concerns, collaborating with internal teams, maintaining documentation, and supporting general administrative duties in a home care setting. America's Home Health Services is a mission-driven team dedicated to improving lives across Pennsylvania, and we are proud to be an equal opportunity employer.

Requirements

Bilingual in Spanish/English
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Ability to stay calm and effective in a fast-paced environment
A compassionate, team-oriented mindset

Nice To Haves

Experience in scheduling, customer service, or healthcare coordination preferred

Responsibilities

Use state-of-the-art scheduling software to coordinate care for consumers
Manage EVV compliance and clock in and out reports throughout entire shift
Includes outgoing texts, phone calls and emails to staff
Includes sending electronic timesheets
Adjust schedules as necessary
Schedule caregivers, including new hires and last-minute replacements
Deliver top-tier customer service to clients and staff
Manage a multi-line phone system in a fast-paced environment
Receive and address consumer and caregiver concerns with professionalism and empathy
Collaborate with internal teams to ensure seamless care coordination
Maintain accurate documentation and scheduling records
Support general administrative and coordination duties typical in home care settings