Care Coordinator Supervisor

Village Care • New York, NY

2d • Remote

About The Position

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a number of Medicaid and Medicare managed care plans, and through our Assisted Living Program. VillageCare has delivered quality health care and social services to individuals residing within New York City for over 45 years. Our service area now includes all five boroughs of NYC, as well as Westchester, Nassau, and Putnam counties. The Care Coordinator Supervisor is responsible for the day-to-day oversight and supervision of the Care Coordinator team within the Care Management department. This role is accountable for ensuring Care Coordinators deliver exceptional customer service, timely follow-up, and seamless support to Care Managers, members, and providers. The Care Coordinator Supervisor will lead the team in meeting performance goals and promote a culture of service excellence by fostering accountability, engagement, and collaboration, while ensuring compliance with organizational standards and regulatory requirements.

Requirements

• Minimum of 2 years of supervisory experience in healthcare
• Demonstrated proficiency in Windows and Microsoft Office Suite
• Experience with care management EMR platforms required
• Associate degree is required

Nice To Haves

• Bilingual is preferred
• Bachelor's degree is preferred

Responsibilities

• Day-to-day oversight and supervision of the Care Coordinator team within the Care Management department
• Ensuring Care Coordinators deliver exceptional customer service, timely follow-up, and seamless support to Care Managers, members, and providers
• Leading the team in meeting performance goals
• Promoting a culture of service excellence by fostering accountability, engagement, and collaboration
• Ensuring compliance with organizational standards and regulatory requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 251-500 employees