Care Coordinator Supervisor

Village Care • New York, NY

20h • Remote

About The Position

VillageCare is a community-based, not-for-profit organization dedicated to serving individuals with chronic care needs, seniors, and those requiring continuing care and managed care services. Our mission is to promote healing, better health, and overall well-being. We provide care through various Medicaid and Medicare managed care plans, as well as our Assisted Living Program. With over 45 years of experience, VillageCare has delivered quality health care and social services to residents across all five boroughs of New York City, Westchester, Nassau, and Putnam counties. The Care Coordinator Supervisor is responsible for the daily oversight and management of the Care Coordinator team within the Care Management department. This role ensures that Care Coordinators provide exceptional customer service, timely follow-up, and seamless support to Care Managers, members, and providers. The Supervisor will also lead the team in achieving performance goals and cultivate a culture of service excellence by promoting accountability, engagement, and collaboration, while ensuring adherence to organizational standards and regulatory requirements.

Requirements

• Minimum of 2 years of supervisory experience in healthcare
• Demonstrated proficiency in Windows
• Demonstrated proficiency in Microsoft Office Suite
• Experience with care management EMR platforms
• Associate degree

Nice To Haves

• Bilingual
• Bachelor's degree

Responsibilities

• Provide day-to-day oversight and supervision of the Care Coordinator team within the Care Management department
• Ensure Care Coordinators deliver exceptional customer service
• Ensure Care Coordinators provide timely follow-up
• Ensure Care Coordinators provide seamless support to Care Managers, members, and providers
• Lead the team in meeting performance goals
• Promote a culture of service excellence by fostering accountability, engagement, and collaboration
• Ensure compliance with organizational standards and regulatory requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 251-500 employees