Care Coordinator Supervisor

Neighborhood Health Center of WNY, Inc. • Buffalo, NY

5d • $30

About The Position

As a care coordination supervisor at Neighborhood, you will supervise site level care coordination, overseeing a team of care coordinators. You’ll draw on your experience to identify, encourage and develop the skills and talents of your employees so they can better serve patients. Responsibilities include:

Supervise care coordination operations and staff
Coordinate training and procedural oversight
Monitor patient support and issue resolution
Monitor metrics for care gap closure, referrals, labs, and procedures
Allocate resources to handle volume

Roles are available at two of our city sites:

Northwest - 155 Lawn Avenue, Buffalo

Riverway - 1569 Niagara Street, Buffalo

Requirements

• High school diploma or equivalent
• 1+ years’ experience in community health, care coordination and/or outreach preferred
• Maintain CPR and licensure(s)/certifications required to perform job duties
• Excellent oral and written communication skills
• Read, write, and speak the English language.
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Nice To Haves

• A second language of Spanish is preferred

Responsibilities

• Supervise care coordination operations and staff
• Coordinate training and procedural oversight
• Monitor patient support and issue resolution
• Monitor metrics for care gap closure, referrals, labs, and procedures
• Allocate resources to handle volume

Benefits

• You’ll have options for medical, dental, life, and supplemental insurance.
• We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees