Care Coordinator Specialist

DAP Health•Escondido, CA

15d•$22 - $24•Onsite

About The Position

The Care Coordinator Specialist conducts community education about affordable public health programs and community health center services. The role provides public-program enrollment and application assistance, follows up with applicants, and helps them address barriers to eligibility and access within defined guidelines. The specialist may participate in community events, give presentations, provide one-on-one orientations, and assist with new-patient registration. The role also educates individuals and families about retaining and using benefits, preventive health, and available healthcare services. It includes coordinating appointments, assisting with health-plan enrollment or primary-physician transfers, supporting expedited Medi-Cal enrollment for eligible newborns, maintaining accurate records, submitting work reports, and completing compliance audits. The position has no supervisory responsibilities and is performed on-site at a DAP Health clinic.

Requirements

Current CEC certification.
Current BLS certification obtained through the American Heart Association or American Red Cross.
Excellent oral and written communication skills.
Demonstrated interpersonal communication and presentation skills.
Ability to work compassionately and effectively with diverse populations.
Strong organizational skills and ability to manage workload independently.
Attention to detail in case tracking and timely client follow-up.
Ability to multitask and manage multiple cases.
Willingness to learn, assist, and support other team members.
Genuine concern for the healthcare and social well-being of all people.
Ability to use office equipment, including a copier, fax, and credit card equipment.
Ability to use computers, spreadsheets, email, the internet, practice management software, and other trained software.
Basic math skills and ability to handle cash.
Thorough knowledge of software programs and the practice management system used for the role.
Current and valid driver's license and current personal auto insurance.
Ability to travel to DAP Health locations throughout San Diego and Riverside.
Ability to lift up to 50 pounds and move from place to place.

Nice To Haves

Bilingual in Spanish and English.
One to two years of experience in the healthcare or social service industry.

Responsibilities

Maintain thorough knowledge of public-funded programs, including Covered California, Medi-Cal, MCAP, Family PACT, EWC, BCCTP, Sliding Fee, CPE, and Presumptive Eligibility Programs.
Conduct presentations at community sites and represent DAP Health at health fairs and other community events as assigned.
Assist individuals and families with public-program enrollment and applications, assess eligibility for low- to moderate-income families, promote coverage options, and assist with Sliding Fee Scale applications.
Complete new-patient registration when indicated, including demographic information and household assessment, and keep eligibility information current in the practice management system.
Help applicants resolve access, service utilization, or benefit-retention problems by coordinating with program representatives and eligibility workers.
Address communication barriers regarding eligibility through three-way calls, agency contact, and education about required documentation.
Conduct follow-up and case management to confirm enrollment, service utilization, and retention of benefits or coverage.
Explain benefits and available services to applicants and facilitate access to healthcare.
Educate patients about preventive health and coordinate appointments within the organization.
Assist families with health-plan enrollment or transfer of their primary physician.
Identify newborns who may qualify for Medi-Cal and assist with expedited enrollment.
Submit requested daily, weekly, and/or monthly reports of work completed.
Maintain monthly compliance with program and Sliding Fee audits.
Perform other duties as assigned.
Follow policies and procedures related to safe work practices.