Care Coordinator/Case Manager

JOURNEY MENTAL HEALTH CENTER INC • Madison, WI

2d • Onsite

About The Position

The Clinical Care Coordinator / Case Manager provides culturally sensitive, recovery-oriented, trauma-sensitive clinical services in coordination with other staff. The role serves Dane County residents who need an assessment and follow-up support to regain driving privileges after arrest for Operating While Impaired (OWI)-related charges. Services may include assessment, treatment planning, referrals, brief intervention, and case management. The position follows cases to support compliance with plans, coordinates with treatment providers and consumers through calls, emails, and letters, files reports with the Department of Transportation, and completes timely, professional documentation. Minimum annual service hours are 1,280. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position reports directly to the Clinical Assessment Program Coordinator.

Journey Mental Health Center describes its commitment to People, Opportunities, Community, and Access (POCA), fostering belonging, fairness, inclusivity, and initiative to dismantle structural oppression. The organization provides equal employment opportunities and prohibits discrimination and harassment across protected characteristics and employment terms and conditions.

Requirements

• Bachelor’s degree in a related behavioral health field (listed as essential in the qualifications).
• Experience in a related behavioral health field.
• Commitment to improving cultural sensitivity and inclusion.
• Strong commitment to recovery principles and facilitating consumer participation in treatment and service planning and provision.
• Knowledge of evidence-based practices for treatment of substance use and co-occurring disorders.
• Experience in mental health and substance abuse assessment, case management, treatment planning, and crisis resolution.
• Effective oral and written communication skills.
• Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
• Ability to work independently and remain organized and efficient.
• Superior ethics and interpersonal boundaries, evidenced by experience in community-based work and related professional references.
• Valid driver’s license, favorable driving record, adequate insurance under Wisconsin law, and access to a vehicle with willingness to use it for work, including transporting consumers.
• Successfully pass the Background Information Disclosure process; background and criminal checks are required under Wisconsin caregiver regulations.

Nice To Haves

• Substance Use Disorder clinical experience; preference is given to candidates with applicable experience.
• SAC-IT.
• Master’s degree in a related behavioral health field.
• Certification or licensure in an applicable behavioral health or substance abuse field, or ability to acquire it.
• Bilingual and/or bicultural ability, especially Spanish, Hmong, or Cambodian.
• Fluency in American Sign Language.
• Experience using evidence-based practices in mental health and substance abuse.

Responsibilities

• Perform accurate assessments of alcohol and other drug use issues and mental health in a culturally sensitive, recovery-oriented, trauma-sensitive manner.
• Provide timely assessment, referral, and case-management services in ways that support each consumer’s culture, values, and perspectives.
• Prepare accurate and timely clinical records, including OWI/SUD assessments, treatment plans and updates, progress notes, discharge summaries, and other information.
• File reports with the Department of Transportation.
• Provide brief interventions and community referrals.
• Follow cases to help ensure compliance with plans.
• Coordinate with treatment providers and consumers, including through phone calls, emails, and letters.
• Attend staff meetings, in-services, and other program activities as requested.
• Participate in JMHC committees, trainings, and activities as directed and/or approved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level