Nurse (Case Manager/Care Coordinator)

Veterans Health Administration • Boise, ID

16h • Onsite

About The Position

The Community Care Coordinator Registered Nurse coordinates timely, high-quality care for Veterans across VA and community providers. The nurse triages referrals, develops care plans, reviews clinical records, and tracks care through completion. The role applies expert nursing judgment, advocates for patients, leads interdisciplinary collaboration, and supports evidence-based quality improvement. It demonstrates outcomes beyond the immediate practice setting and may direct coordination for complex care needs.

The position is based in the Boise VA Healthcare System, which provides health care services at six locations in Idaho and eastern Oregon. The nurse coordinates care across internal VA services and community providers, serving as a liaison and managing Veterans’ care throughout the consult process. The role supports timely access to care and high-quality delivery of community services, working collaboratively within the Office of Integrated Veteran Care (IVC) and following the IVC Field Guidebook.

This is a permanent, non-virtual position. The work schedule is Monday through Friday, either 7:00 a.m.–3:30 p.m. or 7:30 a.m.–4:00 p.m. Compressed or flexible scheduling is available; telework is not available. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying education under the stated VA education provisions.
• Current, full, active, and unrestricted professional nurse registration in a U.S. State, Territory, Commonwealth, or the District of Columbia; the posting describes a Graduate Nurse Technician exception for eligible candidates pursuing licensure.
• Meet the education, experience, and dimension criteria for the assigned Nurse grade and level. Criteria vary by grade and may include an ADN, BSN, MSN, or doctoral degree and specified professional or specialized nursing experience.
• U.S. citizenship, except that non-citizens may be appointed only when qualified citizens cannot be recruited under VA policy.
• Complete required pre-employment screening and onboarding, including a drug test for selected applicants in testing-designated positions, background/security investigation, and pre-employment physical evaluation.
• Meet the seasonal influenza vaccination requirement for VA Health Care Personnel.
• Complete all application requirements specified in the announcement.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.

Nice To Haves

• Three years of nursing experience with various populations, preferably hospital experience.

Responsibilities

• Receive, triage, and direct referrals using a streamlined approach to timely, coordinated care.
• Apply nursing judgment, proficient decision-making, deliberate planning, and critical thinking.
• Use knowledge of internal referral processes, clinical review criteria, utilization management standards, documentation requirements, community care regulations, and VHA standards and guidelines.
• Assess, organize, facilitate, and guide Veterans through care options, including VA direct care and care in the community.
• Serve as a liaison to internal and community providers and manage Veteran care throughout the consult process.
• Support timely access to care, referrals and scheduling for Veterans choosing community care, and high-quality, timely delivery of community services.
• Triage Requests for Services and coordinate care processes in accordance with the IVC Field Guidebook.
• Develop care coordination plans, review medical documentation from community providers, communicate care coordination needs, and support Veterans through completion of episodes of care.
• Collaborate with interdisciplinary team members within VA and in the community to influence care outcomes.
• Use VA-mandated processes and health information solutions to assess, document, exchange, and track care coordination information.
• Use delegated authority, when applicable, to perform at the highest level of the role and align care with key performance indicators and practice standards.
• Share knowledge with colleagues and nurses to support safe, quality nursing care.
• Foster a safe, supportive environment for the professional development of health care professionals.
• Evaluate outcomes of evidence-based decisions and practice changes for individuals, groups, and populations.
• Document broad, complex outcomes at the program or service level.

Benefits

• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with VA contributions of up to 5%.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary, regular salary increases, and potential performance awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree