Care Coordinator Assistant

Pinnacle Home Care • Jacksonville, FL

4d

About The Position

The Care Coordinator Assistant supports the homecare marketing and intake teams through referral coordination, outreach efforts, administrative support, and timely communication with referral sources and prospective clients. The role helps maintain relationships with healthcare partners, monitors pending referrals and case activity, and ensures prompt follow-up and accurate reporting to support patient admissions and organizational growth.

Requirements

• High school diploma or equivalent required.
• Strong communication, organizational, and multitasking skills required.
• Proficiency in Microsoft Office as well as healthcare systems.
• Ability to maintain professionalism, confidentiality, and strong relationships with referral partners and team members.

Nice To Haves

• Healthcare, marketing, or customer service experience preferred.

Responsibilities

• Support marketing and intake teams with referral coordination and follow-up activities.
• Build and maintain relationships with physicians, hospitals, nursing homes, and other referral sources.
• Respond promptly to referral inquiries, phone calls, and emails from clients and referral partners.
• Monitor pending referrals and ensure cases are assigned and processed accurately in McKesson.
• Communicate patient discharge updates and scheduling concerns to marketing and intake leadership.
• Assist with community outreach events, health fairs, and preparation of promotional materials.
• Manage electronic referrals and ensure timely responses within required timeframes.
• Contact patients and referral partners for additional information, paperwork, or follow-up needs.
• Provide regular reports and updates to assigned marketing representatives and leadership.
• Support organizational growth by helping improve referral development and customer service efforts.

Benefits

• Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Employee referral program with rewards.
• Flexible scheduling.
• Personalized, one-on-one patient care experience.
• Growth and stability at an established home health agency.
• Recognized as a USA Today Top Workplace.
• Supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED