Care Coordinator Assistant- NICU
Texas Children's Medical Center•Houston, TX
About The Position
The Care Coordinator Assistant provides non-clinical administrative support for the Care Coordination process, including timely discharge planning and utilization management. The role supports compliance with applicable guidelines, helps coordinate transitions of care, maintains data integrity, and provides professional, courteous service to internal and external customers while handling confidential matters appropriately.
Requirements
- High school diploma or GED required.
- Two years of experience in hospital care coordination or case management, home health, quality improvement, or a related field required.
Nice To Haves
- Some college coursework preferred.
Responsibilities
- Provide department-related and other appropriate communications to internal and external customers.
- Assist with utilization management processes to maintain compliance with federal, state, and managed care guidelines.
- Assist with transition and discharge planning and care coordination processes to support transition plans and enhance patient and family satisfaction.
- Maintain data integrity.
- Provide professional, efficient, and courteous customer service while handling confidential issues with integrity.
- Work effectively with peers, nursing staff, and medical staff while maintaining a positive attitude.
- Respond to requests tactfully and courteously, obtaining information needed to respond whenever possible.
- Communicate pertinent information to staff, customers, and providers.
- Relay messages to appropriate individuals efficiently and in a timely manner.
- Promote a positive work environment and contribute to the overall team effort.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
