Care Coordination Manager - Hybrid- Norwich
About The Position
The Care Coordination Manager (CCM) provides comprehensive care coordination to people with intellectual and developmental disabilities (I/DD) in small, local regions of New York State. The CCM manages a caseload and serves as a primary support to each member, their families, and advocates. The role coordinates and monitors members’ medical, behavioral health, and community services, while helping ensure service access and informed choice. A core responsibility is developing and helping oversee each member’s person-centered Life Plan, which places the member’s aspirations and desires at the center of decisions. Care managers emphasize individualization, integration, independence, and productivity in members’ lives. The role must meet Care Coordination Organization/IDD Health Home requirements, including six core Health Home areas and skill-building areas. The position is Monday through Friday, with flexible hours available to accommodate employees’ family and personal lives. It is hybrid, combining office work, field work, and work that can be performed from home. The employer offers a competitive salary, generous paid time off, and benefits including a 401(k) match up to 5%.
Requirements
- Bachelor’s degree and two years of relevant experience, or a master’s degree and one year of relevant experience, or a Registered Nurse license and two years of relevant experience.
- Valid driver’s license.
- Ability to work a flexible schedule and use a personal vehicle for business travel.
- Ability to work with diverse populations and treat all people with dignity and respect.
- Professional verbal and written communication skills.
- Proficiency in or knowledge of computer software and email applications, especially Microsoft Excel, Outlook, and Word, and aptitude to learn other software as needed.
Responsibilities
- Complete comprehensive assessments.
- Develop and continually review individualized plans of care (Life Plans) through a person-centered planning process.
- Co-identify interdisciplinary team members and contact and schedule team meetings.
- Understand each caseload member’s interests, needs, and desires to support opportunities to reach their potential for independence.
- Ensure eligibility for Medicaid and other identified benefits for applicable services, including behavioral, medical, and HCBS services, is maintained.
- Use CQL/Personal Outcome Measures interview techniques and processes to inform the interdisciplinary team and Life Plan.
- Provide comprehensive and continuous linkage to OPWDD, behavioral, health, and community supports and services.
- Monitor members’ health and safety and ensure compliance with 624/633 and subpart 635-9.
- Work with families, advocates, and individuals, as appropriate, so they are informed of choices and can provide input on care.
- Emphasize consumer satisfaction throughout program planning and review.
- Provide accurate, thorough, and timely documentation in accordance with OPWDD and CCO policies and procedures.
- Ensure enrollees’ rights are honored and individualization is prioritized.
- Use electronic systems to maintain documentation and communication.
- Ensure records are compliant and documentation and service standards are met, including timely activity notes and Life Plans.
- Complete required training hours.
- Adhere to HIPAA and IT security policies.
- Perform other duties as assigned.
Benefits
- Generous paid time off.
- 401(k) match up to 5%.
- Competitive salary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
