Care Coordination Assistant – Nursing Facility Attending Service
About The Position
VCU Health is seeking a motivated, compassionate, and team-oriented Care Coordination Assistant for its Nursing Facility Attending Service (NFAS). The role provides administrative, scheduling, and care coordination support for patients receiving care in skilled nursing and long-term care facilities. It coordinates admissions, appointments, referrals, medical records, insurance verification, and provider communications to support continuity of care. The assistant serves as a liaison among providers, facility staff, and internal teams, helping maintain efficient workflows and patient-centered care. The position is on-site and part-time, requiring 20 hours per week.
Requirements
- At least two years of healthcare-related experience.
- Knowledge of computers and computer programs, including Microsoft Suite products, especially Word and Excel, and Adobe Professional.
- High school diploma or equivalent.
- Ability to work day shifts, Monday through Friday, with possible rotating weekends.
- Physical ability to lift 20–50 pounds.
- Ability to perform prolonged sitting, walking, and repetitive motion.
- Strong recall, reasoning, and problem-solving skills; ability to hear, speak clearly, write legibly, read, and think logically.
- Ability to maintain a steady pace, handle multiple priorities and frequent, intense customer interactions, and adapt to frequent change.
Nice To Haves
- Three to five years of experience in an acute care academic center or comparable organization.
- Some college-level education.
Responsibilities
- Coordinate onboarding activities for newly admitted NFAS patients.
- Schedule, reschedule, and manage appointments and referrals.
- Communicate appointment reminders and updates to facility contacts.
- Process medical records and provider documentation using electronic fax and record management systems.
- Obtain records from external facilities.
- Monitor work queues, secure messaging, and email communications.
- Perform insurance eligibility verification.
- Support provider credentialing activities.
- Monitor office supply inventory.
- Assist with departmental operations, special projects, and cross-coverage needs.
- Coordinate communications and referrals to post-discharge providers, including home health, home and inpatient hospice, long-term acute care facilities, skilled nursing facilities, assisted living facilities, durable medical equipment providers, transportation, and other required post-discharge service providers.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
