Care Coordination and Support: High Fidelity Wraparound (CCSW)

Ada S. McKinley Community Services, Inc•Chicago Heights, IL

1d•$60,000 - $65,000•Hybrid

About The Position

Pathways to Success is a highly structured program implemented by HFS for individuals under the age of 21 that are Medicaid eligible and meet criteria based on the Behavioral Health Decision Support Model. Intensive case management and full wraparound services are offered to clients and families identified as Pathways eligible. Pathways Care Coordinators link families to traditional outpatient services as well as Pathways specific services. The Coordination and Support: High Fidelity Wraparound (CCSW) takes primary responsibility for making the care coordination process happens for children with a mental health diagnosis and their families through the facilitation of Child and Family Team Meetings, coordinating with professionals, and helping the child meet their goals. CCSW is provided to children stratified into Tier 1. Designated CCSW Care Coordinators work with an average of 10 Pathways families (based on population) at a time and are never assigned to work with more than 12 families at once. The CCSW helps the family develop a positive view of their future and learn how to use the strength-based empowerment model to help their child improve functioning in the home, school, and community.

Requirements

Experience working with Children/adolescents and families is required
Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office Outlook, Word, Excel and PowerPoint) along with other related software
Valid Illinois Drivers’ License in good standing and a vehicle are required
Proof of valid auto insurance
computer, signature pad, cell phone, fax machine, copier

Nice To Haves

Experience with care coordination is a plus
Bilingual is preferred
Good writing skills in order to complete required documentation
Strong organizational skills
Self-starter and multitasker
Exceptional customer service skills
One-two years of experience managing large case loads

Responsibilities

Perform outreach & engagement to locate, engage, and educate Pathways youth and their families. Outreach is required 3 times a week for 60 days or until the client is enrolled or they decline Pathways services.
Using a trauma-informed approach and effectively engaging children/youth with significant behavioral health needs and their family/caregivers to resources within the community for their assigned caseload
Provide intensive care coordination: utilize a strengths-based approach to safety planning, development of family team and family support systems, and wraparound planning for the purpose of maintaining children in their homes, schools, and communities.
Schedule, plan and facilitate Child & Family Team Meetings
Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports.
Provide regular communication and close collaboration with multiple community partners
Using a system of care approach, assist families to coordinate services from community resources, placement providers, collateral agencies, the court, and/or other community partners with families, clients, or patients receiving services
Facilitate the creation of safety and crisis prevention plans
Collaborate with local MCR agencies (including Ada S. McKinley’s MCR team) when necessary
Enact Ada S. McKinley Care Coordination Model with each individual and family
Facilitate the application process and obtain consents for SFSP/FSP for eligible youth and their families.
Provide care coordination services to SFSP/FSP eligible youth and their families.
Completes service documentation in alignment with agency and program core performance standards
Helping find services and supports in the person-served community or natural environment
Prepare detailed documentation of activities including opening and closing electronic records, completing required assessments, creating, and updating Wraparound Plans, ensure access to Outlook calendar and correspondence, etc.
Provide a high-level of customer service and client engagement.
The ability to learn through in-person, virtual, and web-based trainings.
Must be organized, able to meet timelines, manage a case load, and be a self-starter
Have strong interpersonal skills and the ability to collaborate and partner with families, children/adolescents, and other professionals.
Maintain caseload of 1:12 (based on population)
Performs other related tasks as needed.