CARE ASSOCIATE - AMBULATORY INFUSION (40 HRS/WK DAYS)

Riverside Healthcare • Kankakee, IL

8h • Onsite

About The Position

Riverside Healthcare is seeking an organized and personable Care Associate to support patient registration and front-desk operations in an ambulatory infusion setting. The role is a first point of contact for patients and visitors and supports a welcoming, smooth registration process, patient flow, and excellent customer service. The employee demonstrates flexibility with assignments within their professional scope, duties, and licensure.

Responsibilities include greeting and escorting patients, answering calls, helping with electronic registration, entering patient information into the EMR, registering patients, verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments. The Care Associate scans and files documents, records missed appointments, follows up on work queues, confirms appointments, and maintains the reception area. The role also requires professional communication with patients, visitors, vendors, and colleagues; following AIDET standards; identifying patient information needs and referring patients to appropriate resources; and maintaining knowledge of insurance coverage for verification and authorization. Non-essential duties include cleaning exam rooms and maintaining clinic supplies.

The job is listed as 40 hours per week on days. Work is performed indoors in a clinic environment, with exposure to patients and potential exposure to blood and body fluids, airborne pathogens, and common office or household cleaning chemicals. Work involves substantial sitting, computer and telephone use, and occasional standing, walking, lifting, carrying, bending, and reaching. The stated pay range is USD $17.84–$21.52 per hour.

Requirements

• High school diploma or equivalent preferred.
• Ability to perform the listed administrative, registration, customer service, and clinic-support duties.
• Ability to communicate by telephone and in person, read written materials, write, use a calculator and computer keyboard, and perform filing and computer data entry.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet patients courteously and promptly, escort them to exam rooms, and support a positive patient experience.
• Answer telephone calls, take accurate messages, and respond efficiently to customer questions and concerns.
• Assist patients with electronic registration and accurately enter required information.
• Enter patient demographics and other information into the EMR.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file test results, records, and other paperwork, ensuring timely and accurate EMR documentation.
• Document missed appointments and follow up on patient work queues in a timely manner.
• Confirm patient appointments and keep front-desk and reception areas ready and operational.
• Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
• Follow AIDET format and standards and acknowledge and greet customers promptly and professionally.
• Identify patients' needs for additional information and refer them to appropriate healthcare resources.
• Maintain current knowledge of insurance coverage to assist with verification and authorization processes.
• Clean exam rooms using appropriate wipes and wet-time guidelines.
• Help maintain office supplies and keep the clinic stocked and organized.
• Perform other related duties as required.

Benefits

• Paid Time Off programs for employees at 0.5 to 1.0 FTE.
• Medical, dental, vision, life, and short- and long-term disability benefits for employees at 0.5 to 1.0 FTE.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as employees work at 0.001 to 0.49 FTE.
• Premium pay such as shift differential and on-call pay.
• Opportunity for annual increases based on performance.
• Employee well-being programs and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED