CARE ASSOCIATE - RMG ORTHOPEDICS (40 HRS/WK DAYS)

Riverside Healthcare • Bourbonnais, IL

10h • Onsite

About The Position

Riverside Healthcare is seeking an organized and personable Care Associate for RMG Orthopedics. This role serves as a first point of contact for patients and visitors, supports a welcoming and efficient registration process, helps manage patient flow, and provides customer service. The position requires flexibility with assignments within the employee’s professional scope, duties, and licensure.

The Care Associate greets and assists patients, supports electronic registration and accurate entry of information into the EMR, registers patients according to clinic protocols, and helps with insurance verification, estimates, payments, and appointment scheduling. The role also supports telephone communications, document handling, appointment confirmations, missed-appointment documentation, and front-desk readiness. Additional duties include cleaning exam rooms and maintaining clinic supplies.

The position is listed as 40 hours per week on days. The work is primarily indoors in a clinic, with frequent computer and telephone use and some potential exposure to cleaning chemicals, patients, and blood or body fluids. The physical activity profile is predominantly sitting, with occasional standing, walking, lifting, bending, and reaching.

Requirements

• No required licensure or education is listed.
• Ability to perform the described duties within professional scope, duties, and licensure.
• High school diploma or equivalent preferred.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet patients promptly and courteously, escort them to exam rooms, and support a positive patient experience.
• Answer telephone calls, take accurate messages, and address questions and concerns efficiently.
• Assist patients with electronic registration and enter required information accurately into the system.
• Enter patient demographics and other essential information into the EMR.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file test results, records, and other paperwork in a timely and accurate manner, ensuring appropriate EMR documentation.
• Document missed appointments in patient records and follow up on patient work queues promptly.
• Help confirm patient appointments and maintain front-desk and reception areas so they are ready for the working day.
• Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
• Follow AIDET format and standards, acknowledging and greeting customers promptly and professionally.
• Identify patients’ needs for additional information and refer them to appropriate healthcare resources.
• Maintain current knowledge of insurance coverages to assist with insurance verification and authorization processes.
• Clean exam rooms using appropriate wipes and wet-time guidelines.
• Help maintain office supplies and keep the clinic stocked and organized.
• Perform other related duties as required.

Benefits

• Paid Time Off programs for eligible FTE levels.
• Medical, dental, vision, life, and short- and long-term disability benefits for eligible FTE levels.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation and potential premium pay, including shift differential and on-call pay.
• Opportunity for annual increases based on performance.
• Employee well-being programs and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed