Cards Administrator

WECU•Bellingham, WA

5d•$35 - $50•Onsite

About The Position

WECU is seeking a Cards Administrator to join its Cards department in Bellingham, Washington. The role is responsible for technical administration and support of WECU’s card ecosystem, including issuer processing platforms, core integrations, dispute systems, and related vendor tools. The Cards Administrator serves as a technical subject matter expert in system configuration, integrations, testing, and vendor coordination, supporting operational efficiency, compliance, and card-program implementation through system management, technical training, and continuous improvement. The position leads testing, certification, validation, configuration, and technical implementation for system upgrades, vendor releases, network mandates, application updates, new card products, services, features, and servicing programs. It also administers card processing, dispute, and ancillary platforms; maintains system parameters and integrations; supports data integrity, reporting, audit readiness, and regulatory compliance; and coordinates technical incidents and releases with IT, vendors, and other stakeholders. The work involves frequent computer use, communication, documentation, analysis, and interaction with others. It includes occasional travel and overtime, occasional physical activity such as walking, standing, bending, and lifting, and exposure to potentially hazardous conditions such as robbery. The salary range is $35.10 to $49.56 per hour.

Requirements

Two-year college-level language, math, and reasoning skills.
At least two years of experience in card systems/issuer processing, payments operations, or financial systems administration is preferred.
Ability to perform detailed, analytical work and make independent decisions.
Working knowledge of network regulations.
Working knowledge of Reg E and Reg Z.
Excellent documentation, communication, and cross-functional collaboration skills.
Demonstrated UAT leadership, change management, and vendor coordination.
Ability to exercise judgment, initiative, and tact when dealing with members, management, and staff.
Flexibility and ability to manage multiple responsibilities simultaneously.
Ability to maintain confidentiality and exercise independent judgment and analysis.
Effective oral and written communication skills.
Ability to write organizational policies and procedures.
Ability to represent the credit union professionally in person, on the telephone, and in written correspondence.
Knowledge of WECU’s dispute processing platform, DNA functions, CCM functions, and other necessary ancillary systems.
Reliable attendance and ability to complete work accurately.
Ability to meet frequent deadlines and maintain alertness, precision, attention to detail, and concentration.
Ability to perform frequent writing, reading, comparing, analyzing, and numeric calculations.
Ability to occasionally travel and work overtime.
Ability to meet the physical demands described, including frequent sitting and occasional lifting up to 50 pounds.

Responsibilities

Lead and own system testing, certification, and validation for core upgrades, vendor releases, network mandates, application updates, and new product implementations.
Lead system setup, configuration, and testing for new card products, services, and features, coordinating system changes and supporting production implementation.
Lead technical implementation of card servicing programs, including configuration, testing, validation, and deployment support.
Develop and execute test plans, coordinate UAT, develop scripts, track defects, and conduct post-release validation.
Coordinate system changes and releases with stakeholders, including communication, timing, and operational readiness.
Partner with IT to implement, test, and support system changes, integrations, and issue resolution across card platforms.
Lead technical incident management, including ticket management, root cause analysis, and vendor coordination to resolve system issues.
Administer issuer/processor systems, core integrations, dispute management tools, and ancillary card servicing platforms.
Configure and maintain system parameters, including product settings, card controls, tokenization, and digital wallet functionality.
Administer dispute and case management platforms to support availability, accurate workflows, data integrity, and audit readiness.
Coordinate and maintain integrations between card systems, core platforms, and vendor tools, ensuring consistent data flow.
Support reporting and operational processes by validating system data and maintaining data integrity and accurate data flows.
Configure and maintain systems in alignment with regulatory requirements and card network rules.
Support internal and external audits by providing system documentation, data validation, and audit evidence.
Maintain documentation and a knowledge base for system issues, resolutions, and best practices.
Engage with vendors, user groups, and industry forums to evaluate capabilities and enhancements and recommend improvements.
Monitor changes in card systems, processing, and regulatory requirements and keep configurations and technical processes aligned.
Track quarterly Prime Rate changes for the credit card portfolio and ensure accuracy and alignment with approved rates.