Relationship Manager, BaaS / Cards

Cross River•Fort Lee, NJ

12d

About The Position

Cross River is seeking a motivated self-starter to manage new enterprise accounts and strengthen existing client partnerships. The Relationship Manager will oversee high-impact partnerships and collaborate with teams across Cross River, learning the company’s business, ecosystems, and clients. The role serves as a frontline contact for Banking as a Service fintech clients and requires the ability to build trust, make sound decisions, and navigate nuanced situations in a fast-paced environment.

Requirements

At least 6 years of experience managing high-profile relationships in the fintech industry.
Ideally, knowledge of payments, card issuing, and banking services.
Experience with Banking as a Service, card issuing, or managing processors.
Agility and adaptability in a rapidly growing, constantly changing environment.
Cross-functional experience.
Excellent communication skills.
Ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.

Nice To Haves

Current or previous experience working for a Banking as a Service provider, program manager, or procurer.
Exposure to fintech components such as pricing, payment networks, new technologies, leading global players, emerging trends, and regulatory nuance.
Knowledge of BIN sponsorship and Banking as a Service programs.
Understanding of how Cross River can deliver solutions to grow its financial solutions offering.
Willingness to travel.

Responsibilities

Serve as the primary point of contact for a select group of fintech banking clients.
Own retention and growth KPIs by identifying organic and inorganic growth patterns.
Stay informed about clients’ business models, strategies, and market performance, and identify upsell and cross-sell opportunities.
Interpret market, competitive, proprietary, and client-supplied data to assess client status and performance.
Advocate for clients within the bank and work with other departments to resolve issues, implement changes, and integrate technology.
Work with legal counsel to draft renewal contracts and amendments to existing contracts.
Develop and nurture Cross River relationships at multiple levels, including senior management.
Conduct weekly and monthly reviews, as well as quarterly business reviews.
Review accounts to ensure AML/BSA regulations are being observed.
Make periodic client visits to deepen relationships and engage in strategic planning.