Cardiovascular Territory Account Specialist – San Antonio, TX-Central

Novartis•New Braunfels, TX

19h•$119,700 - $222,300•Remote

About The Position

This field-based and remote role supports key accounts in an assigned geography. The Territory Account Specialist serves as the primary point of contact for accounts and health care providers, building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role combines demand generation with strategic account engagement, clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position does not offer relocation support or visa sponsorship. Candidates must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border. Travel of 60–80% across a broad geography is required, including driving and/or flying within the territory. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. The hired individual must successfully complete initial training, including home study limited to eight hours per day and 40 hours per week. Customer-facing employees must comply with customer credentialing guidelines, which may require COVID-19 vaccination. The position is leveled according to experience, from Associate through Executive Territory Account Specialist.

Requirements

Bachelor’s degree from a four-year college or university.
Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last five years; relevant experience in medical devices, diagnostics, life sciences services, insurance, consumer health, B2B, or other complex sales environments is also welcomed.
A consistent record of high performance and experience navigating and selling to large accounts and key customers.
Self-starter with analytical ability to seek, prioritize, and apply relevant information to solve customer problems.
Demonstrated ethical leadership and ability to foster ethical conduct and compliance with company policies and laws.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.
Associate level: recently separated from the U.S. Military with at least four years of military service in a leadership capacity, or limited prior sales experience.
Territory Account Specialist level: at least two years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
Senior Territory Account Specialist level: at least five years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
Executive Territory Account Specialist level: at least ten years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
For Territory, Senior, and Executive levels: ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
Must complete required initial training, including home study of no more than eight hours per day and 40 hours per week.
Customer-facing employees must follow customer credentialing guidelines, which may require COVID-19 vaccination.

Nice To Haves

Experience across therapeutic groups and disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs involving a sophisticated product or reimbursement pathway.
Associate level: prior participation in the two-year Novartis Sales Internship Program.
Associate level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with tailored solutions that meet customer needs.
Build a strategic territory plan, align shared priorities, and apply insights and tactics to drive product demand and support patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Use knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Analyze territory data and market trends to uncover local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Deliver real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face-to-face.