Cardiothoracic Transplant Account Manager - Southwest
About The Position
CareDx is a precision medicine diagnostics company serving transplant, specialty oncology, and cell therapy. The Transplant Account Manager (TAM) drives adoption and volume growth for CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on heart and lung programs at transplant centers. The role coordinates with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The successful candidate is a collaborative, agile problem solver with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centric approach. The TAM reports directly to the Regional Director. The TAM develops account-specific growth strategies, identifies opportunities to expand CareDx product adoption, builds customer relationships, manages the sales pipeline, and collaborates with internal teams to address customer needs. The role requires substantial travel and regular field-based customer engagement. It is a US-only remote position.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
- Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and be customer-facing at least four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.
- Remote roles are limited to candidates in the United States.
Nice To Haves
- Advanced degree, such as an MBA.
- Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of transplantation is strongly preferred.
Responsibilities
- Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions.
- Identify opportunities within existing accounts to upsell and cross-sell CareDx products, solutions, and services.
- Develop and execute strategic account plans to drive business growth, achieve sales targets, gain market share, expand CareDx’s footprint, and meet commercial goals.
- Maintain an understanding of the therapeutic area, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
- Identify customer stakeholders and influencers, build strong relationships and partnerships, and solicit feedback about needs, products, and features.
- Resolve customer issues promptly and efficiently while managing expectations and ensuring customer satisfaction.
- Forecast and manage the sales pipeline and account and regional growth strategies; track progress toward objectives.
- Prepare regular performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
- Travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
- Work in the field and face customers a minimum of four days per week.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for a full-time employee donating an organ or bone marrow.
- The position may be eligible for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
