Cardiology Lead, Diagnostic Testing Services
About The Position
The Cardiology Diagnostic Testing Services Lead is the operational leader for Cardiovascular Specialists of New England’s (CSNE) diagnostic testing departments, under the direction of the Clinical Nurse Manager. This is a working Lead role that includes providing patient care within the Lead’s discipline. The role coordinates daily operations, staffing, workflow management, patient access, quality initiatives, and performance improvement across cardiovascular diagnostic testing services. The Lead is a primary resource for diagnostic testing staff and collaborates with providers, practice leadership, and hospital partners to support efficient operations, regulatory compliance, patient care, and organizational goals. The Lead supervises daily activities, supports staff development, monitors operational performance, and implements process improvements aligned with CSNE’s strategic and clinical objectives. Responsibilities include managing schedules and coverage, supporting patient access and service recovery, contributing to quality and regulatory activities, overseeing supplies and equipment, and monitoring departmental performance metrics. The role requires the ability to travel between CSNE locations as needed.
Requirements
- Associate degree in a healthcare-related field or equivalent experience.
- At least three years of experience in cardiovascular diagnostic testing.
- At least one year of leadership, supervisory, or lead experience.
- Strong understanding of cardiovascular diagnostic testing workflows and patient care processes.
- Demonstrated ability to lead teams, manage priorities, and solve operational challenges.
- Proficiency with electronic health records and scheduling systems.
- Ability to work in a clinical office and diagnostic testing environment.
- Ability to travel between CSNE locations as required.
Nice To Haves
- Bachelor’s degree in Healthcare Administration, Cardiovascular Technology, Nursing, or a related field.
- Credential in a cardiovascular diagnostic specialty.
- Experience in a multi-site physician practice environment.
Responsibilities
- Oversee daily operations and optimization of diagnostic testing services.
- Serve as the first-line operational leader and resource for diagnostic testing personnel; provide day-to-day guidance and escalate staffing, performance, and operational concerns to the Clinical Nurse Manager as appropriate.
- Assist the Clinical Nurse Manager with employee coaching, performance evaluations, corrective action plans, onboarding, and staff development.
- Promote accountability, teamwork, professionalism, and patient-centered care.
- Lead workflow optimization and process improvement initiatives and recommend operational improvements to leadership.
- Coordinate staffing schedules and coverage plans to support efficiency and continuity of care.
- Participate in strategic planning and implementation of new services, technologies, and operational initiatives.
- Monitor patient access and implement improvements to reduce wait times; collaborate with scheduling teams to optimize capacity utilization.
- Support service recovery and resolution of patient concerns, and work with providers to improve patient experience and clinical outcomes.
- Develop and maintain testing schedules and staffing assignments; coordinate cross-training; monitor staffing utilization and recommend adjustments based on patient volume and operational needs.
- Assist with recruitment, interviewing, onboarding, retention, and performance reviews of diagnostic testing personnel.
- Identify staff education and professional development opportunities, and keep Managers and Directors informed about staff morale with recommendations for improvement.
- Participate in CSNE’s Radiation Safety Committee and partner with leadership and the RSO to adhere to regulatory standards.
- Ensure adherence to practice policies, clinical protocols, and applicable regulatory standards; assist with accreditation surveys and audits; support quality assurance and compliance activities.
- Identify opportunities to improve quality, safety, and operational performance, and participate in quality improvement projects and performance monitoring.
- Oversee inventory and supply levels across diagnostic testing service lines; ensure supplies are available to support uninterrupted patient care and testing.
- Coordinate supply ordering and work with vendors, purchasing departments, pharmacies, and leadership to maintain appropriate inventory and cost controls.
- Monitor product expiration dates and ensure timely rotation and disposal of expired supplies in accordance with regulatory requirements.
- Assist with capital equipment planning, replacement recommendations, and vendor evaluations; coordinate equipment maintenance, service requests, and preventative maintenance.
- Maintain records related to inventory, equipment maintenance, and regulatory compliance; identify opportunities to reduce waste and optimize supply chain processes.
- Participate in budgeting activities for diagnostic testing equipment, supplies, and operational expenses.
- Monitor, analyze, and report metrics including schedule utilization, patient access and wait times, report turnaround times, tests per technologist, equipment utilization, patient satisfaction, staff productivity, quality and accreditation indicators, no-show and cancellation rates, and capacity and access trends.
- Support department readiness through proactive management of supplies, equipment, and materials, and monitor supply availability, testing disruptions, expenses, equipment uptime, and preventative maintenance completion.
Benefits
- Matching 401(k).
- 12 days of paid time off.
- 8 paid federal holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
