Card Services Specialist

Texans Credit Union•Richardson, TX

19h

About The Position

Under general supervision, this role supports cardholders and internal employees with basic inquiries, requests, and issue resolution related to debit cards, credit cards, ATM cards, and mobile wallet services. This position is responsible for processing routine card service requests, assisting with dispute intake and tracking, and ensuring timely and accurate completion of operational tasks while delivering a high level of customer service. The role is designed to build foundational knowledge of card services operations and will cross-train across key functions within the department.

Requirements

Basic proficiency in Microsoft Office (Outlook, Word, Excel)
Strong customer service orientation and communication skills
Ability to follow detailed procedures and ensure accuracy
Strong organizational and time management skills
Problem-solving skills with the ability to escalate appropriately
Ability to manage multiple tasks in a fast-paced environment
Willingness to learn card operations, fraud, and dispute processes
Ability to build professional relationships with members, peers, and vendors
High school diploma or GED.

Nice To Haves

1–3 years of customer service or financial institution experience preferred
Exposure to banking, call center, or card services operations preferred

Responsibilities

Embrace the core values of Texans CU including excellence, people, integrity, and collaboration.
Provide member service support to members and internal staff by responding to card-related inquiries via phone, email, and internal systems.
Process routine card maintenance, including Card orders and replacements, Balance transfers (basic processing), and Authorized user updates.
Assist with debit and credit card dispute intake: Collect and review required documentation, log cases into tracking systems, and escalate complex issues to senior team members.
Monitor and update dispute tracking logs and vendor updates under guidance.
Conduct basic research on card transactions to support member inquiries.
Process daily reports and identify items requiring review or escalation.
Assist with preparation and distribution of standard member communications (e.g., provisional credit letters).
Support mobile wallet activation and respond to general usage questions.
Collaborate with internal departments and escalate issues when appropriate.
Maintain accurate records in accordance with procedures and service level expectations.
Cross-train within Card Services functions to build knowledge and capability.
Assist with credit card audits and chargebacks as needed.
Perform other duties as assigned.