Card Services Specialist - El Segundo, CA

Kinecta Federal Credit Union•El Segundo, CA

7h•$19 - $23•Onsite

About The Position

The position handles various tasks related to Debit and Credit Card operations. This includes managing instant issue processes, card orders, promotional campaigns, adjustments, exception reports, and addressing member inquiries. This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general.

Requirements

Knowledge of basic accounting procedures, good arithmetic skills, some teller and back-office experience.
Good written and oral communication skills.
Ability to learn and apply new information.
Ability to analyze and solve problems.
Ability to interact with staff, members and others encountered in the course of work.
Must have good working knowledge of Microsoft Applications (Excel, Word and Outlook).
High School graduate or equivalent.
Minimum of 3-5 years of relevant experience related to credit and debit cards or back-office operations for a financial institution experience required.
One year of relevant professional-level work experience may be substituted for one year of required education.

Responsibilities

Review and process payments from Lockbox, Symitar, and Vanco systems.
Analyze and reconcile a variety of exception reports, including Unposted or rejected items, Debit and credit card transaction exceptions, Mismatch. In addition, assist with net settlement reports, Trailing activity, Credit balance reports, credit card tracking report via Symitar, and Travel-related exceptions.
Process Due Date change requests.
Report Lost/Stolen and assist with activation on credit and debit cards.
Assist with resetting invalid PIN attempts.
Support transaction declines and exception processing using systems such as Springboard, Symitar, Pulse, MasterCard Connect, and 3D Secure.
Process secure credit card conversion.
Process reward redemption.
Assist with Payment Defender-related tasks and release payments as needed.
Process card adjustments, including fee, payment, and interest reversals, and debit card merchant exception charges.
Process credit card payments via general ledger (GL), checks, and internal systems.
Respond to inquiries from internal departments regarding debit and credit card accounts.
Perform account updates (e.g., name, address, phone number).
Assist with card-related issues such as non-receipt or instant issue requests.
Assist in updating credit reporting via Springboard.
Manage return mail and ensure accurate account maintenance.
Assist with member service requests such as balance transfer, add/remove authorized user, and credit card closure requests.
Manually create credit cards for employees.
Respond to credit card inquiries via online banking.
Participates in cross training of various job functions within the Card Services team to ensure department coverage in the event of vacations and absences.
Assists management in the development and implementation of processes, streamlining of various departmental functions as well as improve on existing department procedure.
Ensure confidentiality of all financial data related to card services and member accounts.
Comply with applicable federal regulations (e.g., Regulation E, CC, D, Z) and network operating rules (e.g, Velera & MasterCard).
Assist with submitting/researching member dispute inquiries/requests.
Handle inbound and outbound internal department calls related to card activity; provide recommendations and resolutions as needed.
Support departmental and organizational goals through proactive problem-solving and collaboration.
Identify and escalate complex issues to management when appropriate.
Performs other duties including special projects as assigned.