Card Service Specialist - Espanola, NM
About The Position
The Card Services Specialist I supports the administration and servicing of the credit union’s debit and credit card programs. The role provides operational support to internal staff and external members by handling card-related inquiries, processing transactions, resolving disputes, and maintaining accurate records. The specialist ensures card services activities follow established procedures, service standards, and regulatory requirements. The position serves members through phone, email, and internal channels; handles card servicing and business card activities; monitors fraud alerts; and collaborates with internal departments to support card program operations. Work is primarily performed in a professional office setting, with occasional travel between office locations and possible periodic extended hours for project deadlines or events.
Requirements
- One to twelve months of similar or related experience, preferably gained in a financial institution.
- High school education or GED.
- Intermediate Microsoft Office Suite skills.
- Developing knowledge of credit card products, credit card processing software, ATM systems, and regulatory compliance.
- Ability to communicate with tact and diplomacy, exercise confidentiality and discretion, resolve first-level conflicts, build relationships, and solicit cooperation.
Nice To Haves
- Experience working in a financial institution.
- Spanish speaking; a Spanish Speaking Incentive is offered.
Responsibilities
- Provide prompt, professional service regarding debit and credit card inquiries via phone, email, and internal channels.
- Perform account adjustments, file maintenance, research, and resolution for debit, credit, and ATM card disputes and chargebacks within regulatory and departmental timeframes.
- Support Business Card Services by opening new business card accounts and processing adjustments, file maintenance, research, and resolution activities.
- Process and maintain card servicing activities, including card issuance, reissuance, activation, closures, and account updates.
- Monitor and respond to fraud alerts, escalating suspicious or high-risk activity according to procedures.
- Maintain accurate records and documentation in card systems, core processing systems, and case management tools.
- Ensure activities comply with credit union policies, card network rules, and applicable regulations.
- Collaborate with branches, the contact center, fraud, operations, and other internal departments to resolve issues and support card program operations.
Benefits
- Medical, dental, and vision insurance, with Del Norte covering up to 85% of employee insurance premiums.
- Flexible Spending Account.
- 401(k) with up to a 7.5% company match.
- Company-paid life insurance and disability coverage for eligible employees.
- Generous paid time off, sick leave, paid holidays, volunteer hours, and Mental Health Days.
- Employee Assistance Program with free counseling resources.
- Tuition reimbursement.
- Wellness benefits, including a free gym membership.
- Employee loan and banking discounts.
- Ongoing learning and development opportunities.
- Spanish Speaking Incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
