Card Services Specialist

University of Hawaii FCU•Honolulu, HI

23h•Onsite

About The Position

The Electronic Services Specialist performs back-office support for the credit union’s electronic services. The department supports credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and other back-office functions. The role is expected to process requests and transactions accurately and on time, meet deadlines and service-level objectives, resolve disputes and reconciling items within established timeframes, follow up promptly, and avoid compliance and audit issues. The position is based in an air-conditioned, smoke-free office setting. Scheduled attendance requirements and business hours may change due to business needs. Business hours are Monday through Saturday, and additional hours, weekends, and holidays may be required.

Requirements

High school degree or GED.
Two years of clerical, financial institution, operations, or customer service experience.
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.
Able to perform sedentary work, sitting most of the time, and lift and carry up to 25 pounds.
Able to perform repetitive movements using the wrists, hands, and/or fingers.
Able to convey detailed or important instructions accurately and quickly.
Average visual acuity to read, prepare, and inspect documents or products.
Able to hear average or normal conversations and receive information.
Able to apply common-sense understanding to detailed instructions and problems involving variables.
Able to perform basic arithmetic using a calculator.
Able to write and compose sentences using normal word order, present and past tenses, and English vocabulary.
Must be able to work additional hours, weekends, and holidays as needed.

Nice To Haves

Basic understanding of the MS Office Suite.
Basic knowledge of financial institution applications.

Responsibilities

Perform ACH processing, including exceptions and stop payments.
Process debit and credit card program transactions, including exceptions and disputes.
Process credit card payments.
Input travel notifications for debit and credit cards.
Monitor overdrawn accounts.
Perform account maintenance on active and closed accounts.
Respond to bill payment inquiries.
Perform other duties as assigned.

Benefits

On-demand pay with early access to earned wages.
Medical insurance, including drug and vision coverage; the company pays 100% of employee self-coverage and provides a subsidy toward family coverage.
Dental insurance; the company pays 100% of employee self-coverage, with low-cost family coverage available.
Medical and dental plan premium waiver option.
401(k) retirement plan with employer match and non-elective contribution.
Eligible to earn 35 or more paid days off a year.
Vacation cash-out program.
Healthcare and dependent care flexible spending accounts.
Company-paid employee group basic life insurance with AD&D.
Company-paid employee long-term disability insurance.
Voluntary accident recovery, critical illness and cancer, and hospital insurance.
Employee assistance program.
Employee loan discount.
Company subsidy of 50% for an adult monthly bus pass.
Cash reward employee referral program.
Workiversary cash reward and gifts.
Internal and external professional development opportunities.