Card Services Officer

Scotiabank•Santo Domingo East, NM

3d•Onsite

About The Position

Contributes to the overall success of the Card Services, Credit Cards and Unsecured Lending GBS-DR team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Requirements

High School diploma and a minimum of 2 years of relevant working experience
Basic Computer Skills, including common software tools (Microsoft Office products)
Advanced English language skills

Nice To Haves

Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Electronic Banking products, Intralink, AS400, PEGA WorkSmart, Image, KT, KS, CIS, FFT, TSYS, etc.)

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Ensures customer service is consistent with GO Perform values by maintaining a high level of professionalism during all interactions with other Bank staff.
Provides prompt, courteous, and knowledgeable services to inquiries received from the branch and other Bank partners.
Notifies the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
Maintains the confidentiality of customer information.
Maintains strict adherence to established operating and security procedures.
Adheres to established Bank regulations and procedures within assigned authority and Responsibility.
Maintains all passwords in accordance with Bank regulations.
Reports any unusual occurrences or fraudulent activity to the supervisor, assistant manager, or manager immediately.
Completes all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy).
Ensures all activities conducted follow governing regulations, internal policies, and procedures.
Contributes to the optimal efficiency of the department by ensuring an individual productivity goal of 95% or higher is achieved.