Card Services Manager
Dirigo Federal Credit Union•Lewiston, ME
•Hybrid
About The Position
The Card Services Manager is a hands-on leadership role, that directs the daily operations of the Card Service department. This includes oversight of all card programs, ensuring operational accuracy and regulatory compliance, and providing exceptional member service.
Requirements
- 3 – 5 years of similar or related experience
- A significant level of trust and diplomacy, as this position has extensive personal contact with members, and can be of a sensitive nature
- Excellent communication, problem solving, and interpersonal skills
- Ability to lead, motivate, and support a team
- Strong understanding of financial regulations, project management, and vendor management
Nice To Haves
- supervisory experience preferred
Responsibilities
- Be the go-to expert on systems, policies and procedures related to card services
- Manage account research, escalated disputes and service issues, member and internal support, and operational reporting
- Resolve member needs and concerns with professionalism, empathy, and accuracy
- Identify enhancements in daily operations to ensure accuracy, consistency, and improved member experience
- Oversee the installation and implementation of department-related operating systems and enhancements
- Provide coaching, training, and performance feedback to card service department staff to elevate performance and align operations with organizational goals
- Ensure consistent delivery of high-quality member service and operational excellence
Benefits
- health/dental/vision insurances
- retirement plans
- disability coverage
- HSA contributions for enrolled participants
- PTO begins as 22 days
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
