Card Payments Product Owner, Senior Associate

JPMorganChase•Columbus, OH

About The Position

Lead end-to-end product delivery for Pay Chase Payments’ digital credit payment user experience and platform, partnering cross-functionally to build scalable, resilient, customer-led payment experiences. The team owns the digital UX and platform that enables customers to pay loans, leases, and lines of credit, with a strong commitment to scalability, resiliency, and stability. As a Product Owner on the Card Payments team, you will help innovate product offerings and lead the product lifecycle. You will serve as the voice of the customer, building profitable products that deliver meaningful customer value. You will guide product launches, gather and incorporate feedback, and help ensure high-quality client experiences. Initiatives include improving efficiency and ease of use across the payment platform, developing payment features, and partnering with co-brand stakeholders. You will collaborate with cross-functional teams in a collaborative, curious, and empowering team environment.

Requirements

  • At least 5 years of experience, or equivalent expertise, in product management or a relevant domain.
  • Strong knowledge of the product development lifecycle.
  • Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
  • Must be authorized to work for any employer in the United States; immigration or employment visa sponsorship is not available.

Nice To Haves

  • Experience operating in a highly matrixed, complex organization.
  • Experience in Payments and/or the Credit Card industry.

Responsibilities

  • Develop product strategy and vision that deliver customer value.
  • Lead discovery and market research to identify customer needs and translate insights into the product roadmap.
  • Own, maintain, and evolve the product backlog to support the strategic roadmap and value proposition.
  • Define and track key success metrics, including cost, feature adoption and functionality, risk posture, and reliability.
  • Guide successful product launches, gather and incorporate feedback, and support high-quality client experiences.
  • Improve efficiency and ease of use across the payment platform, develop new payment features, and partner with co-brand stakeholders.
  • Lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
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