Card Operations Associate - Payment Operations

WesBanco Bank, Inc. • Bowie, MD

5d • $18 - $20 • Onsite

About The Position

The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, and other card-related functions. This role involves performing a variety of daily tasks, reviewing reports, providing assistance via telephone or email in response to banking center inquiries, processing data entry through various electronic systems, and performing other assigned duties.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively within a team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• Expected to complete all assigned compliance training in a timely manner.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Willingness to learn new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
• Performs transactions within associated compliance and requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.

Benefits

• 17 Days of PTO (Paid Time Off)
• 5 days of STD (Short Term Disability)
• 11 annual paid holidays
• 1 floating holiday
• medical
• dental
• vision
• Health Care Flexible Spending
• Dependent Care Flexible Spending
• Transportation Fringe Benefit Plan
• Group Life
• Long Term Disability
• Optional Life
• voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies
• other ancillary benefit products
• 401(k) with employee match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED