Card Payment Operations Business Senior Analyst

Truist Bank•Charlotte, NC

4d•Onsite

About The Position

With minimal supervision, this role monitors, identifies, assesses, researches, and resolves complex issues related to accounts, systems, vendors, processes & procedures, and compound operational issues of a particular business unit. The position involves creating action plans and designing implementation plans for efficiencies and improvements, reviewing and presenting findings to business unit leadership and/or senior leadership. This role may also lead, oversee, and coordinate the team's daily productivity and training.

Requirements

Meet the qualifications of a Card Payments Operations Business Analyst III position.
7+ years' experience as a Business Analyst within digital or electronic Payments-related areas.
Demonstrated ability to make sound judgment calls, without supervision, related to issues with compliance and regulatory implications.
Mastery skills in computer applications such as Microsoft Office software products.
Professional, courteous, and effective verbal and written communication skills.
Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment, making excellent judgment calls and decisions without intervention from management.
Leader and Role Model - adaptability skills to changing & competing priorities based on business needs and conditions.
Exemplary organizational and interpersonal skills.
Experience within Payments and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.).

Nice To Haves

Previous experience in a leadership role.
Previous experience as Subject matter expert (SME) in an Analyst role.
Previous experience in a contributor role for special projects such as merger & acquisitions, systems conversions, product development, etc.
Experience within Payments and third-party vendor processing systems (Real Time Payments, Zelle, etc.).

Responsibilities

Serve as a subject matter expert (SME) for essential duties and responsibilities performed by Card Payments Operations Business Analysts I, II, & III.
Actively participate as a primary SME in project-oriented work efforts, problem identification and resolution, performance, productivity improvement, and quality enhancements, including delivery, merger & acquisition, new product release, systems conversions, and remediations. Share knowledge and lead initiatives.
May lead, oversee, direct, and coordinate teammates' daily productivity. Manage and drive employee engagement activities. Engage the team to develop a culture of continuous improvement by identifying, prioritizing, planning, and implementing process improvements.
Review and decision escalated production issues for quick resolution, supporting continuous development of systems owned by the unit while upholding compliance and regulatory requirements in decision-making.
Act as SME and Trainer for multiple functions, duties, and responsibilities within a single business unit, as well as additional areas within other Card Based Services Operations teams.
Serve as SME for multiple business units within Card Operations, recognized as an aide-de-camp teammate for various business units internal and external to Card Based Services Operations.
Assist in the interpretation, implementation, and communication of policies for the business unit and Card Operations, contributing to, updating, and creating policies.
Interact with internal and external auditors and bank examiners to review business processes, procedures, and practices.
Review audit findings and develop mitigation plans in conjunction with the manager and Card Operations Governance team.
Provide feedback to the manager on teammates' performance. This role may or may not have direct reports.