Card Payment Operations Business Senior Analyst

Truist•Orlando, FL

4d•Onsite

About The Position

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: JOB SUMMARY With minimal supervision, monitor, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures, and compound operational issues of a particular business unit. Create action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership and/or senior leadership. May lead, oversee and coordinate team's daily productivity and training.

Requirements

Meet the qualifications of a Card Payments Operations Business Analyst III position.
7+ years' experience as a Business Analyst within digital or electronic Payments-related areas
Demonstrated ability to make sound judgement calls, without supervision, related to issues with compliance and regulatory implications.
Mastery Skills in computer applications such as Microsoft Office software products
Professional, courteous, and effective verbal and written communication skills
Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment, making excellent judgement calls and decisions without intervention from management
Leader and Role Model - adaptability skills to changing & competing priorities based on business needs and conditions
Exemplary organizational and interpersonal skills
Experience within Payments and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.)

Nice To Haves

Previous experience in a leadership role
Previous experience as Subject matter expert (SME) in an Analyst role
Previous experience in a contributor role for special projects such as merger & acquisitions, systems conversions, product development, etc.
Experience within Payments and third-party vendor processing systems (Real Time Payments, Zelle, etc.)

Responsibilities

Subject matter expert (SME) for essential duties and responsibilities performed by Card Payments Operations Business Analysts I, II, & III job requirements.
Primary SME actively participating in project-oriented work efforts, problem identification and resolution, performance, productivity improvement and quality enhancements including delivery as well as merger & acquisition, new product release, systems conversions, remediations, etc. Knowledge share and lead initiatives.
May lead, oversee, direct and coordinate teammates' daily productivity. Manage and drive employee engagement activities. Engage team to develop a culture of continuous improvement by identifying, prioritizing, planning and implementing process improvement.
Responsible for reviewing & decisioning escalated production issues for quick resolution, supporting continuous development of systems owned by unit while also upholding compliance and regulatory requirements in decision-making.
SME and Trainer for multiple functions, duties, and responsibilities within a single business unit, as well as additional areas within other Card Based Services Operations teams.
SME for multiple business units within Card Operations, recognized as an aide-de-camp teammate for the various business units internal and external to Card Based Services Operations.
Assist in the interpretation, implementation, and communication of policies for the business unit and Card Operations, contribute, update and create policies.
Interact with internal and external auditors and bank examiners to review business processes, procedures, and practices.
Review audit findings, develop mitigation plan in conjunction with manager and Card Operations Governance team.
Provide feedback to manager on teammates' performance. This role may or may not have direct reports.