Card Acquiring Specialist

KCB Group•Washington, DC

About The Position

Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions. Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms. Develop and execute sales plans to achieve business targets and revenue objectives. Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams. Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders. Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction. Understand customer business needs and provide suitable acquiring solutions. Manage customer requirements and support retention and expansion of existing accounts. Promote and support POS, e-commerce, and digital payment solutions. Appraise merchant applications and recommend qualified merchants in line with risk and business criteria. Support in the discussions and negotiations on pricing, contracts, and operational matters with customers. Coordinate merchant training on POS and card acceptance operations, Lipa Namba and e-commerce solutions, fraud prevention and chargeback management, Anti-Money Laundering (AML) requirements, and payment acceptance best practices. Understand merchant acquiring products, pricing models, and risk strategies. Ensure adherence to regulatory, card scheme, and internal compliance requirements. Drive adoption of value-added products and services to increase revenue from existing customers. Provide market intelligence and customer feedback to support product enhancements and innovation. Make sound commercial decisions that maximize profitability and customer retention. Prepare daily, weekly, and monthly performance reports for management. Monitor market trends, customer activities, competitor developments, and industry changes.

Requirements

Bachelor's Degree in Banking/Finance or equivalent
Merchant Acquiring and card background

Nice To Haves

Masters Degree in Business Administration

Responsibilities

Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
Develop and execute sales plans to achieve business targets and revenue objectives.
Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
Understand customer business needs and provide suitable acquiring solutions.
Manage customer requirements and support retention and expansion of existing accounts.
Promote and support POS, e-commerce, and digital payment solutions.
Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.
Coordinate merchant training on POS and card acceptance operations, Lipa Namba and e-commerce solutions, fraud prevention and chargeback management, Anti-Money Laundering (AML) requirements, and payment acceptance best practices.
Understand merchant acquiring products, pricing models, and risk strategies.
Ensure adherence to regulatory, card scheme, and internal compliance requirements.
Drive adoption of value-added products and services to increase revenue from existing customers.
Provide market intelligence and customer feedback to support product enhancements and innovation.
Make sound commercial decisions that maximize profitability and customer retention.
Prepare daily, weekly, and monthly performance reports for management.
Monitor market trends, customer activities, competitor developments, and industry changes.