Car Wash Attendant - Clean Express Auto Wash

Express Wash Concepts•Warren, MI

1d•Onsite

About The Position

As a Team Member at Clean Express Auto Wash, you will provide exceptional customer service and support sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. You will educate customers about the Unlimited Wash Club, greet customers, and engage with them before and after their wash to help ensure satisfaction. The role also includes performing quality control checks, following safety protocols and standard operating procedures, handling customer escalations calmly, operating basic retail equipment such as computers and point-of-sale systems, and learning the wash process and equipment. Other related duties may be assigned.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers on the benefits of the Unlimited Wash Club.
Greet customers and create strong first impressions that meet or exceed their expectations.
Engage with customers before and after washes to support customer satisfaction.
Perform accurate quality control checks.
Follow safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and point-of-sale systems.
Promote memberships to new customers and present monthly unlimited car wash packages.
Learn the wash process and equipment.
Perform other related duties as assigned.