Captain Site Supervisor North Houston (National Accounts)

St. Moritz Security Services•Houston, TX

13d•Onsite

About The Position

The Captain/Site Supervisor serves as SMSSI’s on-site key point of contact for the client and site-assigned security professionals. The role is responsible for contract compliance, staff supervision, and the day-to-day delivery of customer service, working closely with the SMSSI Branch office to support efficient operations. The position oversees account management and security program delivery, including client communication, service-quality reviews, corrective action, staffing, employee development, scheduling, reporting, and site visits. It also handles administrative management, including maintaining post orders and training programs, managing equipment and supplies, reviewing incident reports, coordinating with emergency services, administering time and attendance, maintaining schedules and personnel records, and supporting budget goals. The role may also assist with general Human Resources, Administration, and Operations functions and attend relevant client and company meetings and training.

Requirements

GED or high school equivalent; a high school diploma is also listed as an education requirement.
Texas Level 2 Driver's License.
Three years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s or Associate’s degree preferred.

Responsibilities

Serve as SMSSI’s on-site key point of contact for the client and site-assigned security professionals.
Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.
Develop collaborative working relationships with vendor and distributor representatives.
Provide in-service support to customers, vendors, distributors, and contractors on applicable safety and security programs, policies, procedures, amenities, and services.
Assist SMSSI Branch Management with client contract execution, client start-up, security planning, assessments, surveys, and day-to-day program management.
Meet regularly with client representatives to provide status updates, communicate, and address actual or potential problems, issues, or concerns.
Evaluate service quality and initiate approved corrective action plans in a timely manner.
Coordinate with SMSSI management on employee recruitment, selection, hiring, orientation, training, development, and retention.
Plan, assign, and direct staff work; coach and mentor employees; and conduct disciplinary actions when appropriate.
Maintain a professional environment in compliance with applicable laws, rules, regulations, policies, and procedures, and ensure subordinate staff understand and comply with them.
Prepare and coordinate staffing schedules with line management to meet client requirements while controlling labor costs.
Review security officer reports to verify compliance with post orders and client directives.
Conduct scheduled and unscheduled site visits to monitor the effectiveness of the security services program.
Provide daily, weekly, and monthly reports and required status updates in accordance with company policy.
Keep the Post Order Manual and new-hire and ongoing training and development programs current and effective.
Manage and maintain assigned equipment and supplies.
Review daily activity and incident reports and conduct investigations and follow-up as required or requested.
Coordinate or assist with law enforcement, fire department, and other city services as required or requested.
Administer and maintain employee time and attendance programs through a remote computer application.
Maintain master schedules to align with operational changes.
Ensure new-hire and termination or transfer data is recorded and reported.
Manage financial goals in compliance with budget requirements.
Respond to client and employee calls and electronic messages, resolving them or forwarding them to appropriate staff.
Assist with general Human Resources, Administration, and Operations functions as needed or directed by the client or SMSSI Branch Office.
Attend client, branch, regional, or corporate meetings, classes, and training seminars as appropriate and necessary.