Captain of Bell and Shuttle Services

Meyer Jabara Hotels•New York, NY

1d•$20 - $23•Onsite

About The Position

The Renaissance Flushing Captain of Bell and Shuttle Services is a fundamental part of the hotel's arrival and departure experience, contributing to the hotel’s commitment to high-quality guest service and teamwork. This role requires an associate who appreciates high standards of excellence. The Captain of Bell and Shuttle Services will oversee the operations of bell services in the Jump Lobby and throughout the hotel, as well as services and maintenance related to the shuttle. This includes the standardization and implementation of shuttle- and bell-related Standard Operating Procedures, daily checklists for shuttle maintenance and repair, and smooth operations of incoming and outgoing mail and delivery items. They will also participate in the selection process for new associates in the bell and shuttle departments and handle annual shuttle vehicle registrations and safety inspections. A good working relationship with the parking garage management team is important for ensuring smooth operations between the hotel and the parking garage.

Requirements

Appreciates high standards of excellence.
Ability to standardize and implement Standard Operating Procedures.
Ability to participate in the selection process for new associates.
Ability to handle annual shuttle vehicle registrations and safety inspections.
Ability to maintain a good working relationship with the parking garage management team.
Ability to serve as Manager on Duty (MOD) when needed.
Ability to train and coach bell staff and shuttle drivers.
Ability to create and implement action plans to enhance guest experience.
Ability to ensure staff greet guests with a smile and provide seamless transportation.
Ability to ensure staff are knowledgeable about property amenities, services, hours of operation, and local areas.
Ability to ensure staff can identify and explain room features.
Ability to ensure employee breaks are managed to maintain continuous coverage.
Ability to handle guest concerns and complaints professionally.
Ability to maintain safekeeping of shuttle-related documentation.
Ability to create Standard Operating Procedures for shuttle-related incidents.
Ability to maintain smooth communication between departments.
Ability to coordinate luggage handling.
Ability to relay important information between staff and departments.
Ability to track inventory of supplies.
Ability to act with integrity, honesty, and knowledge.
Ability to create good working relationships with local vendors.
Ability to provide assistance to guests.
Ability to handle disputes and billing issues.
Ability to assist guests with directions.
Ability to use suggestive selling techniques.
Ability to maintain a clean, organized vehicle.
Ability to follow operational policies and procedures.
Ability to maintain awareness of undesirable persons on property.
Ability to motivate staff towards hotel goals.
Possess the J Quality: JOY, JUMP, JOIN.

Nice To Haves

Experience in hotel bell and shuttle services.
Leadership experience.
Experience in training and development.

Responsibilities

Oversee the operations of bell services and shuttle services, including maintenance and repair of the hotel shuttle.
Standardize and implement shuttle- and bell-related Standard Operating Procedures.
Participate in the selection process for new associates in the bell and shuttle departments.
Handle annual shuttle vehicle registrations and safety inspections.
Maintain a good working relationship with the management team of the parking garage to ensure smooth operations.
Serve as Manager on Duty (MOD) when needed.
Train and coach bell staff and shuttle drivers to maintain safety, efficiency, and excellent guest service standards.
Create and implement action plans to enhance the overall guest experience, focusing on punctuality, cleanliness, and friendly service.
Ensure bell and shuttle teams greet guests with a smile and provide seamless transportation.
Ensure bell and shuttle staff are aware of property amenities, services, hours of operation, and local areas of interest.
Ensure bell and shuttle staff can identify and explain room features to guests.
Ensure employee breaks are taken in an orderly manner, maintaining continuous coverage in the Jump Lobby.
Handle guest concerns and complaints related to bell and shuttle services.
Maintain safekeeping of shuttle-related documentation and ensure drivers are aware of its location.
Create Standard Operating Procedures for shuttle accidents, fender-benders, flat tires, oil leakage, etc.
Maintain smooth communication of shuttle pick-ups/drop-offs and bell-service requests between departments.
Coordinate luggage handling for arriving and departing hotel guests.
Relay important information to and from bell/shuttle staff and other departments.
Track inventory of bell- and shuttle-related supplies.
Act with integrity, honesty, and knowledge that promotes the culture, values, and philosophy of the hotel.
Create good working relationships with local mechanics and gas stations for shuttle priority treatment.
Provide assistance to guests, such as with luggage, coffee, or directions.
Handle disputes between the parking garage, guests, and the hotel, including billing issues.
Assist guests with directions in a friendly, professional, and timely manner.
Use suggestive selling techniques.
Maintain a clean, organized vehicle for guests.
Follow operational policies and procedures, including those for cash and credit card handling, safety, and security.
Maintain awareness of undesirable persons on property premises.
Ensure bell and shuttle staff are aware of the hotel’s larger goals and are motivated to achieve them.
Perform other reasonable job duties as requested by Management.