Bell Attendant Captain

All Career•Nashville, TN

6d•Onsite

About The Position

Herschend is seeking an energetic Bell Attendant Captain to help build a unique guest experience for their newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate leads with heart for hospitality and has an exceptional talent for orchestrating seamless guest experiences. With equal parts integrity, creativity and operational expertise, this team member will ensure SongTeller delivers service that’s as genuine and memorable as Dolly herself. Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained. The Bell Attendant Captain position offers an extraordinary opportunity to propel the arrival experience excellence and hospitality identity for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum. Personalizing all aspects of the hotels welcome moment, ensuring every touchpoint from arrival to farewell, reflects the seamless, authentic, and memorable experience guests expect of SongTeller Hotel. This role will be highly rewarding for a visionary, hands-on and guest-focused Host with a demonstrated history of building strong relationships and operating with excellence while driving timeless and unforgettable guest experiences. SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Requirements

Previous hotel experience preferred in upscale, lifestyle or luxury hotel setting.
Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations
Passion for delivering elevated guest experiences and attention to detail
Knowledge of Nashville’s culture, dining, and entertainment scene is a plus
Professional appearance and demeanor aligned with luxury boutique standards
Team-oriented mindset with a willingness to support colleagues across departments
High level of integrity and ability to handle sensitive information confidentially
Previous experience in bell services, valet, or guest services required; leadership experience preferred
Capable of lifting, pushing, or pulling 25–50 lbs
Strong communication and interpersonal skills
Ability to lead a team and maintain high service standards
Excellent organizational and multitasking abilities
Physical ability to lift and transport luggage
Knowledge of local attractions and transportation options
Professional appearance and polished demeanor
Capable of handling stressful situations calmly and efficiently while maintaining service standards.
Flexibility to work evenings, weekends, and holidays as needed

Nice To Haves

Knowledge of Nashville’s culture, dining, and entertainment scene is a plus

Responsibilities

Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality
Lead and oversee bell services to ensure seamless guest arrivals and departures
Warmly greet guests, assist with luggage, and escort them while providing engaging, personable interactions
Coordinate luggage handling, storage, and delivery with efficiency and care
Train, mentor, and support bell staff to maintain luxury service standards
Serve as a key point of contact for transportation, valet coordination, and guest assistance
Provide knowledgeable recommendations about the hotel and local area
Anticipate guest needs and create memorable first and last impressions
Manage high-volume arrival periods with organization and composure
Ensure lobby and entry areas remain polished and welcoming
Represent the hotel with professionalism, personality, Joy, and a sense of showmanship
Serve as a local expert and storyteller, sharing recommendations on Nashville, music, culture, and unique hotel experiences
Review daily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service.
Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional
Protect guest privacy and ensure safety, security, and confidentiality at all times
Manage high-volume periods with poise, efficiency, and positivity
Maintain a clean, organized, and visually inviting environment
Maintain high standards at all times while on property and all guest facing space in the hotel. Including professional posture, full uniform, welcoming demeanor, no personal devices at anytime, food/beverage, and any other items as directed by senior leadership.
Collaborate with all hotel team members to ensure above and beyond service in all areas.
Ability to control difficult situations while maintaining a HEARTSPITALITY approach.
Represent Dolly Parton’s SongTeller Hotel professionally in industry and community events, embodying the brand’s warmth, creativity, and hospitality ethos.
Utilize operational systems such as Microsoft Office, HotSoS and other hotel systems to optimize performance, and maintain operational transparency.