Shuttle & Bell Attendant

Basecamp•Canmore, AB

4d•Onsite

About The Position

Shuttle & Bell Attendant Everwild Nordic Spa and Hotel by Basecamp, Canmore About Everwild Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Requirements

Candidates must hold a valid driver’s License (class 5 or equivalent). A clean driving record is required.
Previous experience in guest services, bellperson, valet, or shuttle driving preferred.
Flexible availability including evenings, weekends, and holidays
Excellent communication and customer service skills.
Professional appearance and positive, outgoing attitude
Ability to handle multiple tasks and remain calm under pressure.
Strong attention to detail and commitment to cleanliness and hotel standards
Physically capable of lifting up to 50 lbs (luggage assistance).
Ability to stand and walk for extended periods throughout a shift

Nice To Haves

Knowledge of Canmore and the Bow Valley is an asset.

Responsibilities

Safely operate company vehicles to transport guests, staff, and supplies as assigned.
Conduct pre- and post-shift vehicle inspections (fuel, cleanliness, tire pressure, etc.).
Shuttle guests within Canmore and between BaseCamp properties
Ensure shuttle pick-up and departure areas remain organized, welcoming, and free of hazards
Keep all company vehicles clean, fueled, and ready for use at all times.
Maintain awareness of daily arrivals, departures, events, and transportation needs to proactively support operations
Schedule and report required vehicle maintenance or cleaning to the Rooms Division Manager.
Act as hotel ambassador, greeting and welcoming all guests
Create memorable first and last impressions for all guests
Assist guests with luggage handling during arrivals and departures
Anticipate guest needs and provide proactive assistance whenever possible
Provide clear, courteous communication with guests and colleagues.
Support the front desk team with additional guest service tasks when needed. Tasks include but are not limited to room deliveries, supply pickups, restocking wood, cleaning and upkeep.
Maintain cleanliness and organisation of the Lobby and Front Entry of hotel and outdoor spaces
Provide knowledgeable recommendations and assistance regarding local attractions, dining, activities, and transportation options
Maintain a positive and professional demeanor at all times while representing the property.
Assist with other requests or tasks as needed
Oversee the use of parking areas to ensure proper organization and compliance with hotel policies.
Monitor for unauthorized vehicles and report incidents immediately to management.
Monitor parking capacity and communicate availability concerns to leadership proactively
Assist with seasonal operational tasks including snow removal, salting, sweeping, and exterior upkeep
Adhere to all driving laws, company safety standards, and guest privacy protocols.
Ensure all vehicle operations comply with insurance and licensing requirements.
Follow all emergency and incident reporting procedures.
Support overall hotel presentation by identifying and addressing cleanliness or maintenance concerns in guest-facing areas
Immediately report any guest concerns, safety issues, or incidents to the supervisor.