Captain of Bell and Shuttle Services

Meyer Jabara Hotels•Queens, NY

13h•Onsite

About The Position

Renaissance Flushing Captain of Bell and Shuttle Services The Renaissance New York Flushing Hotel at Tangram has long been known for going beyond simple accommodation to create rewarding experiences for our guests. Through efficient operations and attentive service, we approach each hotel stay as an opportunity to inspire and discover. At Meyer Jabara Hotels, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Our associates work in an environment that demands exceptional performance and offers great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment—if you are ready for this challenge, then we are ready for you. As a fundamental part of our arrival and departure experience, Airport Shuttle and Bell Services contribute to the hotel’s commitment to high-quality guest service and teamwork. The Captain of Bell and Shuttle Services must be the kind of associate who appreciates high standards of excellence.

Requirements

Appreciates high standards of excellence.
Good working relationship with the management team of the parking garage.
Ability to handle guest concerns and complaints related to bell and shuttle services, resolving any issues in a timely and professional manner.
Ability to maintain smooth communication of shuttle pick-ups and drop-offs, and bell-service requests, between front desk and bell- and shuttle-associates.
Ability to coordinate luggage handling for arriving and departing hotel guests.
Ability to relay important information to and from the bell/shuttle staff and other departments.
Ability to act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance New York Flushing Hotel at Tangram.
Ability to display dignity and respect for others at all times.
Ability to create good working relationships with local mechanics and gas station to ensure that our shuttles get priority treatment.
Ability to handle any disputes between the parking garage, the guests, and the hotel, including any billing issues, ensuring accurate reporting and timely processing.
Ability to assist guests with directions in a friendly, professional, and timely manner.
Ability to use suggestive selling techniques.
Ability to maintain a clean, organized vehicle for guests.
Ability to follow Renaissance Flushing operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Ability to maintain awareness of undesirable persons on property premises.
Ability to make sure that the bell and shuttle staff are aware of the hotel’s larger goals, and that they are motivated to achieve said goals (ITR, MBV enrollments, etc.).

Nice To Haves

When available, go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, etc.

Responsibilities

Oversee the operations of bell services in the Jump Lobby and throughout the hotel; as well as services and maintenance related to the shuttle.
Standardize and implement shuttle- and bell-related Standard Operating Procedures, including daily checklists to oversee the maintenance and repair of the hotel shuttle, as well as smooth operations of incoming and outgoing mail and delivery items.
Participate in the selection process for new associates in the bell and shuttle departments.
Handle the annual shuttle vehicle registrations and safety inspections.
Ensure a good working relationship with the management team of the parking garage to ensure smooth operations between the hotel and the parking garage.
Serve as Manager on Duty (MOD) when needed, ensuring smooth operations and timely decision-making across bell and shuttle services.
Train and coach bell staff and shuttle drivers to maintain safety, efficiency, and excellent guest service standards.
Create and implement action plans to enhance the overall guest experience, focusing on punctuality, cleanliness of Jump Lobby and shuttle, and friendly service.
Ensure that the bell and shuttle teams greet every guest with a smile, and ensure seamless transportation for the guest between the parking garage and the hotel, and between the sky lobby and jump lobby.
Ensure that the bell and shuttle staff are aware of property amenities, services, and hours of operation, and local areas of interest and activities.
Ensure that the bell and shuttle staff can identify and explain room features to guests (e.g., use of room key, ice and vending areas, in-room safe and valet laundry services).
Ensure that employee breaks are taken in an orderly manner, so that there is a bell and/or shuttle service representative in the Jump Lobby at all times.
Handle guest concerns and complaints related to bell and shuttle services, resolving any issues in a timely and professional manner.
Safekeeping of any shuttle-related documentation, ensuring that all drivers are aware of where these documents are if needed.
Create straightforward Standard Operating Procedures for shuttle accidents, or fender-benders and other shuttle-related issues such as flat tires, oil leakage, etc.
Maintain smooth communication of shuttle pick-ups and drop-offs, and bell-service requests, between front desk and bell- and shuttle-associates.
Coordinate luggage handling for arriving and departing hotel guests.
Relay important information to and from the bell/shuttle staff and other departments.
Track inventory of bell- and shuttle-related supplies.
Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance New York Flushing Hotel at Tangram.
Display dignity and respect for others at all times.
Create good working relationships with local mechanics and gas station to ensure that our shuttles get priority treatment.
When available, go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, etc.
Handle any disputes between the parking garage, the guests, and the hotel, including any billing issues, ensuring accurate reporting and timely processing.
Assist guests with directions in a friendly, professional, and timely manner.
Use suggestive selling techniques.
Maintain a clean, organized vehicle for guests.
Follow Renaissance Flushing operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Maintain awareness of undesirable persons on property premises.
Make sure that the bell and shuttle staff are aware of the hotel’s larger goals, and that they are motivated to achieve said goals (ITR, MBV enrollments, etc.).
Perform other reasonable job duties as requested by Management.