Bell Captain - Bell Services

Hard Rock Hotel & Casino Ottawa•Tampa, FL

1d•Onsite

About The Position

This position is responsible for supervising and providing guidance to Bell Services and door staff in order to assure courteous, uniformed service is consistently delivered to Guests. Essential duties include, but are not limited to: Must be able to work a flexible schedule, to include weekends and holidays. Must arrive to work on time, consistently – modeling the behaviors expected of the staff. Assist in the planning of and attend all required training and safety courses; attend all required department meetings. Abide by and model all established rules and policies. Be fully competent in all Bell and Door service responsibilities. Be aware of Group information, both catered and rooms-inclusive functions. Participate in the maintenance of hotel security features and procedures. Be aware of safety protocol and foster a safe working environment. Maintain a thorough understanding of current sales strategies. Ability to coordinate communications between all Resort lines of business in regards to department status and Guest needs. Perform and follow up on any other duties assigned by the Front Office Manager or Director of Rooms. Exercise responsible use of compensation for the purpose of Guest recovery within your designated authorized areas. Be able to access the rooms rack and to interpret the coded description of each room. Ability to print and interpret all required room reservation reports. Ability to provide feedback to members of the staff in the interest of professional development. Ability to understand concepts of occupancy statistics, hotel operating guidelines, arrival and departure patterns, house count balancing, and loss prevention strategies. Maintain effective communication with the management team through established communication tools. Immediately correct and address any Guest service inadequacy, assuring complete Guest satisfaction. Ensure a high standard of personal conduct, personal appearance and professionalism. Ability to perform basic management and supervisory functions determined by the Front Office Manager. Assure every Guest is greeted and served in accordance with established operating guidelines. Act as liaison between Valet Service Company -- assuring Valet staff is aware of Resort activities and services and that the staff is aware of Resort operating guidelines.

Requirements

High School diploma, GED, or equivalent required
Minimum one (1) – three (3) years of Bell Services or Guest service experience in a hotel or similar environment desired
Must be able to work a flexible schedule to include weekends and holidays
Must have exceptional Guest service skills
Must be detail oriented
Must have excellent interpersonal and communication skills
Must possess excellent time management and organization skills
Must be comfortable working with computers in a highly energetic and regulated environment
Must be able to provide clear and concise directions and information to hotel guests, members of Bell Services, and Door Staff
Must be willing and able to assist any Guest or Staff Member request in a consummately professional, positive, and proactive manner
Candidates must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.

Responsibilities

Supervising and providing guidance to Bell Services and door staff to assure courteous, uniformed service is consistently delivered to Guests.
Assisting in the planning of and attending all required training and safety courses, and department meetings.
Being fully competent in all Bell and Door service responsibilities.
Being aware of Group information, both catered and rooms-inclusive functions.
Participating in the maintenance of hotel security features and procedures.
Being aware of safety protocol and fostering a safe working environment.
Maintaining a thorough understanding of current sales strategies.
Coordinating communications between all Resort lines of business regarding department status and Guest needs.
Performing and following up on any other duties assigned by the Front Office Manager or Director of Rooms.
Exercising responsible use of compensation for Guest recovery within designated authorized areas.
Accessing the rooms rack and interpreting the coded description of each room.
Printing and interpreting all required room reservation reports.
Providing feedback to staff members for professional development.
Understanding concepts of occupancy statistics, hotel operating guidelines, arrival and departure patterns, house count balancing, and loss prevention strategies.
Maintaining effective communication with the management team through established communication tools.
Immediately correcting and addressing any Guest service inadequacy, assuring complete Guest satisfaction.
Ensuring a high standard of personal conduct, personal appearance, and professionalism.
Performing basic management and supervisory functions as determined by the Front Office Manager.
Assuring every Guest is greeted and served in accordance with established operating guidelines.
Acting as a liaison between Valet Service Company, ensuring Valet staff is aware of Resort activities and services, and that the staff is aware of Resort operating guidelines.