CAPS Supervisor- Permanency (Hybrid Work Model)

Arapahoe County•Aurora, CO

5d•$69,142 - $110,447•Hybrid

About The Position

The CAPS Supervisor provides direct supervision, leadership, guidance, and oversight to professional social caseworkers serving families with child, youth, and adult protection needs. This position is specific to a Permanency Supervisor and oversees ongoing safety and service assessments for children and families, including complex permanency cases with or without court involvement. The supervisor ensures that staff use best-practice assessment skills and comply with agency, state, and federal policies, statutes, and child protection standards. The position supports crisis intervention, safety planning, treatment planning, case documentation, and sound case decision-making. The supervisor plans and organizes unit work, assigns duties, manages caseload coverage and workflow, sets priorities and monitors deadlines, and makes recommendations about resources and budget needs. The role provides individual and group supervision, instruction, coaching, training support, performance reviews, and accountability for staff. It also participates in hiring, staff discipline and grievance resolution, program planning, supervisory meetings, and coordination with other agencies and state staff. The position requires strong clinical and trauma-informed practice, leadership, critical thinking, and the ability to support staff through high-pressure, time-sensitive situations. The position uses a hybrid work model requiring three days in the office, at either the Aurora or Littleton location. Work is generally confined to a standard office environment, with travel to family homes, court, and meetings using the employee’s personal vehicle; mileage is reimbursed.

Requirements

Bachelor’s degree in social work or a human behavioral science field from an accredited institution, including at least 30 semester or 45 quarter hours in human behavior science, and three years of professional casework, case management, or human services experience in a public or private human services agency; alternatively, a master’s degree in social work or a human behavioral science field and two years of such experience.
Knowledge of or experience with the Two-Generation Approach.
Ability to hire, supervise, and evaluate professional casework staff; knowledge of effective management techniques.
Strong problem-solving and conflict-resolution skills; ability to motivate and lead staff and interact professionally with the public.
Knowledge of professional social casework principles and case management practices.
Knowledge of Colorado Revised Statutes and Volume 7 program areas, with ability to interpret rules, regulations, policies, laws, and procedures.
Knowledge of county government organization, operations, programs, and policies.
Strong interpersonal skills and ability to maintain working relationships with clients, coworkers, supervisors, administrators, attorneys, the public, and community agencies.
Effective verbal and written communication skills, including ability to originate, write, and edit reports.
Ability to complete work promptly despite tight deadlines, high workload, frequent interruptions, and interactions with angry, upset, or frustrated individuals.
Ability to use CAPS, Colorado TRAILS, and Microsoft Office applications, including Word, Excel, and Outlook.
Professionalism, leadership, independent judgment, critical thinking, multitasking, prioritization, and effective evaluation of situations.
Demonstrated clinical skill and trauma-informed practice, including self-awareness, reflection, and receptiveness to feedback.
Must pass pre-employment testing, including an acceptable motor vehicle record and background check.
Must possess a valid Class R Colorado Driver’s License or be able to obtain one within two weeks of appointment.
Reliable transportation and use of a personal vehicle are required for family-home visits, transporting children, and court attendance; mileage is reimbursed.
Must have successfully completed the Colorado Pre-Service Training Academy, or, if hired, successfully complete and pass all required State of Colorado training to be considered for future employment.
Must successfully pass a post-employment fingerprint check.
Must list job duties for each previous position on the application; a resume alone is not sufficient.

Nice To Haves

Three years of child welfare social casework experience.
Knowledge of the Partnering for Safety model and its integration into practice.
Examples of relevant experience include clinical work, residential child care, milieu work, domestic violence case management, paid victim advocacy, probation, law enforcement, paraprofessional work, or other case management.

Responsibilities

Oversee staff scheduling, conduct individual and group supervision, manage case direction, establish work priorities, and monitor deadlines.
Participate in program planning with administration as needed.
Organize unit work to ensure coverage and efficient caseload management based on workers’ knowledge and skills.
Develop systematic programming methods, workflow controls, and monitoring processes.
Determine resources needed to achieve unit goals and recommend priorities and budget requests to higher-level management.
Assign duties to caseworkers based on workload and their skills and abilities; provide guidance and consultation on day-to-day work.
Give written and verbal instructions and explain program rules, policies, procedures, and laws to staff.
Review individual cases with staff, coach them on problem-solving and effective case resolution, and support their professional growth.
Set unit work-performance rules and, as appropriate, workload and qualitative standards.
Monitor staff work and review case records, documentation, reports, and overall unit effectiveness before, during, and after tasks.
Identify staff training needs, facilitate or arrange training, and monitor training progress and outcomes.
Address missed deadlines, tardiness, absences, interpersonal problems, and complaints; participate in grievance resolution and partner with managers on disciplinary actions.
Hold staff accountable and influence change.
Conduct periodic performance reviews, complete annual ratings, establish individual performance plans and objectives, and evaluate progress.
Demonstrate clinical skill and trauma-informed practice, model self-awareness and reflection, and respond constructively to feedback.
Interview and participate in selecting unit employees with higher-level managers.
Attend supervisory and collateral meetings; oversee leave slips, timesheets, mileage reimbursements, and related paperwork.
Oversee permanency casework involving ongoing safety and service assessments, crisis intervention, safety planning, treatment planning, documentation, and decision-making.
Ensure staff follow applicable child protection standards, agency requirements, and state and federal laws.