CAPS Supervisor- Adult Protection (Hybrid Work Model)

Arapahoe County•Aurora, CO

5d•$69,142 - $110,447•Hybrid

About The Position

The CAPS Supervisor – Adult Protection provides direct supervision to professional social caseworkers who work with families facing a variety of adult protection issues, in accordance with agency, state, and federal guidelines and laws. The supervisor manages unit operations, including scheduling, caseload coverage, work priorities, workflow, and deadlines; provides case consultation and direction; and establishes unit work and quality standards. The role also contributes to program planning and resource recommendations, staff training and development, performance evaluations, hiring, and employee accountability. The supervisor demonstrates strong clinical ability and ensures staff practice using trauma-informed approaches. This is a hybrid position requiring three days in the office, which may be at either the Aurora or Littleton location. Work is generally confined to a standard office environment, with travel to family homes, court, and other meetings using a personal vehicle; mileage is reimbursed. Applicants must provide job duties for every previous position in their application; a resume alone is not sufficient.

Requirements

Bachelor’s degree in social work or a human behavioral science field from an accredited institution, including at least 30 semester or 45 quarter hours in human behavior science, and three years of professional casework, case management, or human services experience in a public or private human services agency; alternatively, a master’s degree in social work or a human behavioral science field and two years of such experience.
Ability to hire, supervise, and evaluate professional casework staff; knowledge of effective management techniques and their application.
Strong problem-solving and conflict-resolution skills; ability to motivate and lead staff and interact professionally with the public.
Knowledge of professional social casework principles and case-management practices.
Advanced knowledge of adult protection casework theories, principles, and best practices, including trauma-informed and person-centered approaches.
Understanding of human behavior, adult rights, decision-making capacity, dementia symptoms, cognitive decline, mental health issues, domestic violence dynamics, and legal requirements concerning abuse, neglect, and exploitation.
Knowledge of county government organization, operations, programs, and policies.
Ability to use CAPS, Colorado TRAILS, and Microsoft Office applications, including Word, Excel, and Outlook; ability to originate, write, and edit reports.
Professionalism and leadership skills; ability to evaluate situations, make independent decisions, multitask, prioritize, and apply critical thinking.
Experience and/or knowledge of the Two-Generation Approach.
Must pass pre-employment testing, including an acceptable motor vehicle record and background check.
Must possess a valid Class R Colorado Driver’s License or be able to obtain one within two weeks of appointment.
Reliable transportation and use of a personal vehicle are required for family-home visits, transporting children, and court attendance.
Must have completed the Colorado Pre-Service Training Academy or, if hired, successfully complete and pass all required State of Colorado training to be considered for future employment.
Must pass post-employment fingerprinting and a Colorado Bureau of Investigation background check.
Must demonstrate the behavioral competencies required for all ACG positions: Accountability, Accessibility, Inclusivity, and Integrity.

Nice To Haves

Three years of adult protection social casework experience.

Responsibilities

Oversee staff scheduling and conduct individual and group supervision to manage cases and provide direction.
Establish work priorities, monitor deadlines, and participate in program planning with administration as needed.
Organize unit work to ensure coverage and efficient caseload management based on staff knowledge and skills.
Develop methods for implementing programs, including controls and workflow monitoring.
Determine unit resource needs and recommend resources and budget priorities to higher-level management.
Assign duties to caseworkers and provide guidance and consultation on their day-to-day work.
Give written and verbal instructions and explain program rules, policies, procedures, and laws to staff.
Review individual cases, coach staff through difficult work and case resolutions, and support professional growth.
Establish unit work-performance rules and, as appropriate, workload and qualitative standards.
Monitor and review staff work and the effectiveness of unit plans and programs through supervision, documentation, reports, and case records.
Identify staff training needs, facilitate or arrange training, and monitor training progress and outcomes.
Address missed deadlines, attendance, tardiness, interpersonal problems, and complaints; participate in grievance resolution and partner with management on disciplinary action.
Conduct periodic staff performance reviews, complete annual ratings, set individual performance objectives, and evaluate results.
Demonstrate clinical skill and self-awareness, practice in a trauma-informed manner, and ensure staff do the same.
Interview and participate in selecting unit employees with higher-level managers.
Attend supervisory and collateral meetings and oversee leave slips, time sheets, and mileage reimbursement paperwork.
Use a personal vehicle for family-home visits, transporting children, and attending court; receive mileage reimbursement.