This position supervises a team of Child Welfare Social Workers who provide direct and/or indirect services to clients. The supervisor assigns cases, coordinates workflow, reviews cases, consults with staff, provides substantial and recurring technical direction, trains staff, resolves problems, and ensures quality services. The role may provide input to higher-level management on administrative, personnel, and budget matters and may carry a small caseload. The position oversees staff responsible for receiving and investigating reports of suspected child abuse or neglect. It coordinates, implements, manages, and supports the work of two after-hours Social Workers and backup-coverage Social Workers. The supervised staff work when the agency is closed during normal business hours, including weekends and holidays, and provide coverage from 4:00 p.m. to 8:00 a.m. Monday through Friday. The supervisor ensures that frontline staff protect children, comply with court orders and applicable North Carolina and federal child welfare statutes and laws, and meet county and agency expectations. Because of the nature of child protective services, the employee must be knowledgeable about child welfare services generally and may perform responsibilities in other child welfare areas. The position reports to a higher-level supervisor or administrator.
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Job Type
Full-time
Career Level
Manager