CAPS 2Gen Student Parent Consultant

Georgia Department of Revenue•Atlanta, GA

2d•Onsite

About The Position

The CAPS 2Gen Student Parent Consultant works for the Georgia Department of Early Care and Learning (DECAL), administering eligibility determinations and comprehensive family support services for student parents participating in the Childcare and Parent Services (CAPS) Program. The position reports to the CAPS 2Gen Program Manager under the direction of the CAPS Director of 2Gen Strategies and Partnerships. The consultant manages CAPS applications, renewals, case changes, documentation, and ongoing case maintenance for student parents in Technical College System of Georgia institutions and approved WorkSource OneStop educational programs, ensuring accuracy, compliance, and timely case actions. The role also provides family-centered support, coaching, same-day in-person case assistance, referrals through FindHelp Georgia and other networks, and help navigating additional public assistance through Georgia Gateway. The consultant supports families in addressing barriers to educational success and family stability, builds relationships with campus and community partners, and contributes to program reporting and evaluation. The position requires independent caseload management, initiative, sound judgment, accountability, and the ability to meet quality, productivity, and timeliness standards with minimal supervision. This is a mobile, field-based position involving travel several days per week to assigned TCSG campuses, WorkSource OneStops, and other designated locations. Candidates must reside in Georgia and within or near the designated service area. In-person interviews and some training take place at the Atlanta office. A valid Georgia driver’s license, insurance coverage, and ability to drive for extended periods as needed are required. Work is typically performed in an office environment, with intermittent sitting, standing, or walking in various settings.

Requirements

Bachelor’s degree in a related field from an accredited college or university and three years of professional job-related experience in a human services field; alternatively, two years of experience at the lower-level Social Services Program Manager 2 (SSP021) or equivalent position.
Must be a Georgia resident and reside within or near the designated service area.
Valid Georgia driver’s license, insurance coverage, and ability to drive for extended periods as needed.
Ability to work independently with limited direct supervision and manage a caseload from intake through ongoing case maintenance.
Strong verbal and written communication, organization, time management, analytical, and problem-solving skills.
Ability to manage multiple priorities, meet deadlines and productivity standards, and maintain accurate, timely case records.
Sound judgment, discretion, confidentiality, accountability, and professionalism.
Customer service, active listening, conflict resolution, relationship-building, and cultural competency skills.
Ability to work effectively with diverse families, including families experiencing crisis or significant barriers.
Ability to develop and deliver presentations, training, and facilitation.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use Georgia Gateway, CAPS Workflow Portal, CEP, and other agency systems and databases.
Ability to work in a mobile and field-based environment and travel several days per week to assigned locations.
Ability to perform close visual work, extensive reading and data entry, speak clearly, hear and understand conversational speech, and use full hand and finger motion for data entry.
Ability to review, classify, categorize, prioritize, and analyze data and exercise judgment in evaluating information.

Nice To Haves

Bachelor’s degree in a related field and four years of experience in a child-serving state or community program or organization.
Current or previous CAPS program work experience.
Current work experience in another DECAL program.
Degree in Social Work, Community Development, Early Childhood, Human Services, or Psychology.
Two or more years of experience with vulnerable populations, including families experiencing homelessness, children with disabilities, or families whose home language is not English.
Two or more years of experience working with low-income families.
Knowledge of federal CCDF regulations.
Knowledge of state and community programs and services benefiting vulnerable children and families.
Two or more years of experience collaborating with state or community programs and services to connect families with resources.
Knowledge of customer-service-centered practices and integrating exemplary customer service into processes and procedures.
Experience developing and maintaining partnerships and delivering training or presentations.
Understanding of early care and education settings and state and community resources for eligible families.
Ability to answer questions about childcare quality, health and safety, and community resources accurately and promptly.

Responsibilities

Process CAPS initial applications, renewals, and case changes in accordance with program policies, procedures, and federal requirements.
Interview student parents and review and verify eligibility documentation, including through contacts with educational institutions, employers, and third-party verification sources.
Maintain accurate, complete, and compliant case documentation in agency systems.
Process referrals from TCSG partners and other approved referral sources.
Complete case actions within required timeframes and meet performance, quality, and accuracy standards.
Independently manage assigned cases from application through ongoing case maintenance, including monitoring case activity to prevent interruptions in childcare services.
Manage a mid-volume caseload, prioritize competing work, resolve case issues and delays, and complete required follow-up activities.
Use Family-Centered Coaching strategies to engage and support student parents and discuss child development, developmental screenings, disabilities, and other family needs.
Help families identify goals, build self-advocacy skills, and access supports that promote educational and family success.
Connect families with state, local, and community resources through FindHelp and other referral networks; track and document referrals and outcomes.
Assist families with accessing and applying for additional public assistance through Georgia Gateway.
Provide in-person same-day CAPS assistance at designated TCSG campuses and respond to consumer inquiries within established timelines.
Contact families within 24 hours of identified issues and maintain communication until resolution.
Explain CAPS requirements, reporting responsibilities, and ongoing case assistance expectations; help address barriers by linking families to resources.
Build and maintain partnerships with TCSG campuses, WorkSource partners, community organizations, and other stakeholders.
Collaborate with CAPS Scholarship Administration, Family Support, Provider Relations, and Program Administration teams.
Participate in outreach and engagement to increase awareness and use of CAPS services among student parents.
Collect, enter, and maintain program data; conduct research; prepare requested documentation and case summaries; and support quality improvement and evaluation.
Use Georgia Gateway, the CAPS Student Parent Workflow Portal, CEP, and other DECAL systems for eligibility and case management activities.
Maintain scheduled appointments, meet reporting deadlines, and provide reliable, high-quality customer service.