Capacity Procurement Representative - ICS

J.B. Hunt Transport Services, Inc. • West Des Moines, IA

4d

About The Position

Under routine supervision, the Capacity Procurement Representative negotiates rates to meet load expectations while maintaining optimal margins. The role markets the J.B. Hunt Carrier360 platform to carriers to increase efficiency and freight movement visibility. The representative establishes a carrier base, ensures freight is covered promptly, and delivers high-quality service execution.

The position involves negotiating carrier rates, coordinating with internal stakeholders and carriers, monitoring freight in transit, tendering loads through Carrier360, maintaining accurate shipment and customer records, and communicating service failures to internal support teams. The representative also works with internal teams to promote service quality and safety, verifies carriers and tracking before pickup, monitors supply-chain market trends, and provides transportation solutions and timely updates that meet customer service expectations.

Requirements

• High school diploma or GED, with up to one year of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrated relevant skills and abilities through education, certifications, military service, or other experience.
• Ability to work across multiple shifts, including nights and/or weekends if needed.
• Strong professional communication skills for internal and external interactions.
• Ability to establish and maintain healthy working relationships.
• Experience fostering customer relationships through meeting commitments, open communication, and ongoing feedback and improvement.
• Ability to process information accurately.
• Ability to analyze situations and make productive decisions based on informed judgment.
• Experience with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple competing priorities and adapt to changing work environments, priorities, and directives.
• Experience holding people accountable and conducting difficult conversations.
• Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field, and up to one year of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

• Negotiate with carriers for optimal purchase rates that meet revenue and profit margin goals.
• Act as a liaison between internal business stakeholders and carriers.
• Manage freight in transit by obtaining carrier updates, monitoring movement, and ensuring on-time pickup and delivery.
• Use the Carrier360 platform to tender loads and maintain accurate shipment and customer records.
• Proactively communicate service failures to internal support teams to reduce costs and operational inefficiencies.
• Partner with internal teams to promote high-quality service and ensure safety.
• Use the Carrier360 platform with the carrier base to improve efficiency and automation.
• Verify carrier authenticity and tracking before scheduled pickup.
• Stay current on supply-chain information and market trends to optimize negotiation tactics.
• Understand customer service expectations and provide transportation solutions and timely updates.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off, including vacation and sick time, commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED