Capacity Procurement Representative - ICS

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

The Capacity Procurement Representative is responsible for negotiating carrier rates to meet load expectations while maintaining optimal margins. The role markets the J.B. Hunt Carrier360 platform to carriers to improve efficiency and freight-movement visibility. It also involves establishing a carrier base, ensuring freight is covered promptly, and delivering high-quality service execution. The representative coordinates with internal business stakeholders and carriers, monitors freight in transit, maintains shipment and customer records, and communicates service failures to internal support teams. The role requires staying informed about supply-chain market trends, verifying carriers and tracking information, and providing transportation solutions and updates that meet customer-service expectations. The position is based in Lowell, Arkansas, and is full-time. Employees must be able to work across multiple shifts, including nights and/or weekends if needed.

Requirements

High school diploma or GED and up to 1 year of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrate the specified skills and abilities through education, certifications, military service, or other experience.
Ability to work across multiple shifts, including nights and/or weekends if needed.
Strong professional communication skills for internal and external interactions.
Ability to establish and maintain healthy working relationships.
Experience fostering customer relationships by meeting commitments, communicating openly, and providing ongoing feedback and improvement.
Ability to process information accurately.
Ability to analyze situations and make productive decisions based on informed judgment.
Experience with Microsoft programs, including Excel, Word, PowerPoint, and Outlook.
Ability to manage multiple competing priorities and adapt to changing work environments, priorities, and directives.
Experience holding people accountable and conducting difficult conversations.
Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field, and up to 1 year of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

Negotiate with carriers to secure purchase rates that meet revenue and profit-margin goals.
Act as a liaison between internal business stakeholders and carriers.
Manage freight in transit by obtaining carrier updates, monitoring movement, and ensuring on-time pickup and delivery.
Use the Carrier360 Platform to tender loads and maintain accurate shipment and customer records.
Proactively communicate service failures to internal support teams to minimize costs and operational inefficiencies.
Partner with internal teams to promote high-quality service and ensure safety.
Use the Carrier360 platform with the carrier base to increase efficiency and automation.
Verify carrier authenticity and tracking before scheduled pickup.
Stay current on supply-chain information and market trends to optimize negotiation tactics.
Understand customer-service expectations and promptly provide value through transportation solutions and updates.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plan terms