Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai Health System•New York, NY

18d•$72,473 - $108,709•Hybrid

About The Position

The Capacity Management Analyst II applies clinical and business knowledge and technical skills to implement advanced scheduling capabilities and lead project builds through completion. This role is a subject matter expert in Epic Cadence, client workflows, and Access Center operations. It provides decision support for system design, advanced template management, and Epic Decision Tree design and development, as well as application configuration, go-live support, and ongoing client support. The analyst collaborates with the Capacity Management Team and provides mentorship and preceptorship when applicable. The position leads capacity management initiatives and supports centralized ambulatory scheduling template design and management. It advises clients and stakeholders on scheduling operations, analyzes performance data, identifies improvement opportunities, and helps increase scheduling accuracy, throughput, and efficiency, with a focus on Access Centers. The role also coordinates testing and rollout support with Digital and Technology Partners, Access Centers, Ambulatory teams, and end users.

Requirements

2–3 years of healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or healthcare information systems.
Epic proficiency, including Cadence and Prelude.
Proficiency with Microsoft Office.

Nice To Haves

Bachelor’s degree preferred, or a high school degree with equivalent knowledge, skills, and experience.
Microsoft Visio proficiency preferred.

Responsibilities

Lead designated Capacity Management initiatives and execute advanced template management requests.
Provide advanced scheduling decision support for Ambulatory specialties and maintain decision support to ensure accurate scheduling by Access Centers.
Serve as an external point of contact for operational and client issues, addressing stakeholder needs and resolving Access Center and Ambulatory inquiries.
Provide analytical and consultative services to clients, recommending solutions for Cadence-related scheduling concerns, decision support systems, and template management.
Support centralized provider template design and management, keeping ambulatory scheduling templates aligned with patient demand.
Advise Digital and Technology Partners on tickets related to operational clients’ template change requests.
Provide go-live and rollout support with Access Centers, Ambulatory, and Digital and Technology Partners; support users adopting new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling, identify areas for greater scheduler accuracy and efficiency, and audit template builds with feedback.
Assess the impact of daily change requests on centralized templates and decision trees, and test requests across Epic environments in coordination with Digital and Technology Partners.
Collaborate with interdepartmental teams and end users to build proficiency.
Implement and improve processes to increase accuracy and operational efficiency and deliver a high level of client service.
Execute end-user advanced template strategy and assigned tasks and projects in a timely manner, managing multiple optimization requests.
Analyze, track, and trend performance data; identify trends and escalate concerns to stakeholders before they disrupt client service.
Improve ambulatory scheduling throughput and efficiency, especially for Access Centers.
Engage with Capacity Management leadership as a scheduling and access optimization subject matter expert; communicate effectively verbally and in writing.