Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai Health System•New York, NY

18d•Hybrid

About The Position

The Capacity Management Analyst II applies clinical and business knowledge, technical skills, and innovation to implement advanced scheduling capabilities and deliver assigned project builds. This role serves as a subject matter expert in Epic Cadence, client workflows, and Access Center operations, providing decision support for system design, advanced template management, and Epic Decision Tree design and development. The position also handles application configuration, go-live support, and ongoing client support, while collaborating with the Capacity Management Team and providing mentorship or preceptorship when applicable. The analyst leads designated capacity management initiatives and provides consultative and analytical support to Ambulatory and Access Center stakeholders. Responsibilities include centrally managing provider scheduling templates, supporting scheduling decision systems, analyzing performance and data trends, testing changes across Epic environments, and identifying opportunities to improve scheduling accuracy, throughput, and operational efficiency. The position is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., and hybrid at Mount Sinai Hospital.

Requirements

2–3 years of healthcare experience in an outpatient setting, including healthcare operations, medical office administration, and/or healthcare information systems.
Epic proficiency, including Cadence and Prelude.
Proficiency with Microsoft Office.

Nice To Haves

Bachelor's degree preferred.
Microsoft Visio proficiency preferred.

Responsibilities

Lead designated Capacity Management initiatives.
Plan and execute advanced template management requests and provide advanced scheduling decision support for specialties across Ambulatory.
Maintain decision support to ensure scheduling accuracy by Access Center teams.
Serve as an external point of contact for resolving operational and client issues.
Address internal and external client needs or concerns and resolve operational or administrative inquiries for Access Centers and Ambulatory clients.
Provide analytical frameworks and consultative services, recommending solutions to Cadence-related scheduling concerns, decision support systems, and template management.
Support centralized provider template design and management, keeping ambulatory scheduling templates aligned with patient demand.
Provide consultative services to Digital and Technology Partners on template-change tickets from operational clients.
Provide go-live and rollout support in collaboration with Access Centers, Ambulatory, and Digital and Technology Partners.
Support users adopting new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling delivery and identify opportunities to increase scheduler accuracy and efficiency.
Audit template build activities and provide feedback.
Assess the impact of day-to-day change requests on centralized templates and decision trees, and test requests across Epic environments in coordination with Digital and Technology Partners.
Collaborate with interdepartmental teams and end users to support proficiency.
Implement and improve processes that increase accuracy and operational efficiency and deliver high levels of client service.
Continuously evaluate and improve existing processes to optimize performance.
Successfully implement and execute the end-user advanced template strategy and complete assigned tasks and projects on time.
Manage multiple template optimization requests.
Analyze, track, and trend performance data; identify trends and escalate concerns to stakeholders to address issues before client service is disrupted.
Increase ambulatory scheduling throughput and efficiency, with a focus on Access Centers.
Engage frequently with Capacity Management leadership as a subject matter expert in access and scheduling optimization.
Provide mentorship and preceptorship when applicable.