Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)
About The Position
The Capacity Management Analyst II applies clinical and business knowledge and technical skills to implement advanced scheduling capabilities and lead project builds through completion. This role serves as a subject matter expert in Epic Cadence, client workflows, and Access Center operations, and provides decision support for system design, advanced template management, and Epic Decision Tree design and development. Responsibilities also include application configuration, go-live support, and ongoing client support. The analyst collaborates with the Capacity Management Team and provides mentorship and preceptorship when applicable.
Requirements
- Two to three years of healthcare experience in an outpatient setting, including healthcare operations, medical office administration, and/or healthcare information systems.
- Epic proficiency, including Cadence and Prelude.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Nice To Haves
- Bachelor’s degree preferred; a high school degree with equivalent knowledge, skills, and experience is also accepted.
- Microsoft Visio proficiency preferred.
Responsibilities
- Lead designated Capacity Management initiatives and plan and execute advanced template management requests.
- Provide advanced scheduling decision support for specialties across Ambulatory and maintain scheduling decision support for Access Center accuracy.
- Serve as an external point of contact for operational and client issues, addressing stakeholder needs and resolving Access Center and Ambulatory operational or administrative inquiries.
- Provide analytical and consultative services on desired outcomes and recommendations for Cadence scheduling concerns, decision support systems, and template management.
- Support centralized design and management of provider schedules, keeping ambulatory scheduling templates aligned with patient demand.
- Advise Digital and Technology Partners on tickets involving operational clients’ template change requests.
- Provide go-live and rollout support in collaboration with Access Centers, Ambulatory, and Digital and Technology Partners; support users on new Epic applications, modules, and functionality.
- Analyze data streams to improve coordinated scheduling, identify opportunities to improve scheduler accuracy and efficiency, and audit template builds and provide feedback.
- Assess the impact of daily change requests on centralized templates and decision trees, test requests across Epic environments with Digital and Technology Partners, and collaborate with teams and end users to ensure proficiency.
- Implement and improve processes to drive accuracy, operational efficiency, and client service; continually evaluate existing processes to optimize performance.
- Execute end-user advanced template strategy and assigned tasks and projects on time, managing multiple template optimization requests.
- Analyze, track, and trend performance data; identify trends and escalate concerns to stakeholders before client service is disrupted.
- Increase ambulatory scheduling throughput and efficiency, with a focus on Access Centers.
- Engage frequently with Capacity Management leadership as a scheduling and access optimization subject matter expert.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
