Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai Health System•New York, NY

17d•Hybrid

About The Position

The Capacity Management Analyst I applies knowledge of clinical or business requirements, Epic Cadence capabilities, and technical skills to implement and support advanced scheduling across the Ambulatory enterprise. The role serves as a subject matter expert in Epic Cadence, client workflows, and Access Center operations. It is responsible for implementing new decision support systems and modifying existing systems, configuring applications, providing go-live and ongoing client support, and working on multiple projects concurrently. The position contributes to improving patient care and optimizing patient access through Epic-powered solutions.

Requirements

One to two years of healthcare experience in an outpatient setting, including healthcare operations, medical office administration, and/or healthcare information systems.
Epic knowledge, such as Cadence and Prelude.
Microsoft Office knowledge.

Nice To Haves

Bachelor’s degree preferred, or a high school degree with equivalent knowledge, skills, and experience.
Knowledge of Microsoft Visio is preferred.

Responsibilities

Build, test, and implement decision support for specialties across Ambulatory.
Maintain decision support systems to support accurate scheduling by Access Centers.
Proactively assist with escalated operational management and client issues.
Serve as a resource for stakeholders addressing internal and external client needs or concerns.
Resolve operational and administrative inquiries for Access Centers and Ambulatory clients.
Provide clients with consultative guidance and recommendations for Cadence-related scheduling concerns, including decision support systems and template management.
Provide consultative support to Digital and Technology Partners on tickets involving operational clients’ template change requests.
Support go-lives and rollouts in collaboration with Access Centers, Ambulatory, and Digital and Technology Partners.
Support users adopting new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling.
Identify opportunities to improve scheduler accuracy and efficiency.
Assess the impact of daily change requests on centralized templates and decision trees, and test requests across Epic environments in coordination with Digital and Technology Partners.
Implement and improve processes that increase accuracy and operational efficiency while delivering high-quality client service.
Complete assigned advanced scheduling tasks and projects in a timely manner.
Track and trend performance data, identify trends, and resolve issues before they disrupt service delivery.
Improve ambulatory scheduling throughput and efficiency, with a focus on Access Centers.
Engage frequently with Capacity Management leadership as a subject matter expert in access and scheduling optimization.