Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai Health System•New York, NY

18d•$65,885 - $98,827•Hybrid

About The Position

The Capacity Management Analyst I applies knowledge of clinical or business requirements, Epic Cadence capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. This role serves as a subject matter expert in Epic Cadence, client workflows, and Access Center operations. The analyst implements new decision support systems and modifies existing systems, including application configuration, go-live support, and ongoing client support. The role works on multiple projects concurrently and provides client service in support of using information technology to improve patient care and optimize patient access across the Ambulatory enterprise.

Requirements

1–2 years of healthcare experience in an outpatient setting, including healthcare operations, medical office administration, and/or healthcare information systems experience.
Knowledge of Epic, including Cadence and Prelude.
Knowledge of Microsoft Office, including Outlook and Word.

Nice To Haves

Bachelor’s degree preferred, or a high school degree with equivalent knowledge, skills, and experience.
Knowledge of Microsoft Visio preferred.

Responsibilities

Build, test, and implement decision support for specialties across Ambulatory, and maintain the system to ensure scheduling accuracy for Access Centers.
Provide proactive assistance with escalated operational management and client issues; serve as a resource for stakeholders and resolve operational or administrative inquiries for Access Centers and Ambulatory clients.
Advise clients on desired outcomes and recommend solutions for Cadence-related scheduling concerns, including decision support systems and template management.
Provide consultative services to Digital and Technology Partners on tickets related to operational clients’ template change requests.
Provide go-live and rollout support in collaboration with Access Centers, Ambulatory, and Digital and Technology Partners; support users adopting new Epic applications, modules, and functionality.
Analyze multiple data streams to improve coordinated scheduling and identify opportunities to increase scheduler accuracy and efficiency.
Assess the impact of day-to-day change requests on centralized templates and decision trees; test requests across Epic environments in coordination with Digital and Technology Partners to ensure process standards.
Implement and improve processes that promote accuracy and operational efficiency and provide a high level of client service.
Complete assigned Advanced Scheduling tasks and projects in a timely manner.
Track and trend performance data, identify trends promptly, and resolve issues before they disrupt service delivery.
Increase throughput and efficiency of Ambulatory scheduling, with a focus on Access Centers.
Engage frequently with Capacity Management leadership as a subject matter expert in access and scheduling optimization.