Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)
About The Position
The Capacity Management Analyst I applies knowledge of clinical or business requirements, Epic Cadence capabilities, and technical skills to implement and support advanced scheduling across the Ambulatory enterprise. This role serves as a subject matter expert in Epic Cadence, client workflows, and Access Center operations. It implements new decision support systems and modifies existing systems, including application configuration, go-live support, and ongoing client support. The analyst works on multiple projects concurrently and provides client service in support of the organization’s mission to improve patient care through information technology and optimize patient access using Epic-powered solutions.
Requirements
- 1–2 years of healthcare experience in an outpatient setting, including healthcare operations, medical office administration, and/or healthcare information systems.
- Epic knowledge, including Cadence and Prelude.
- Microsoft Office knowledge, including Outlook and Word.
Nice To Haves
- Bachelor’s degree preferred, or a high school degree with equivalent knowledge, skills, and experience.
- Microsoft Visio preferred.
Responsibilities
- Build, test, and implement decision support for specialties across Ambulatory, and maintain decision support system accuracy for Access Center scheduling.
- Apply knowledge of Epic Cadence and advanced scheduling methodology.
- Assist with escalated operational management and client issues; serve as a resource for stakeholders and resolve operational or administrative inquiries for Access Centers and Ambulatory clients.
- Consult with clients on desired outcomes and recommend solutions to Cadence scheduling concerns, including decision support and template management.
- Consult with Digital and Technology Partners on tickets involving operational clients’ template change requests.
- Provide go-live and roll-out support in collaboration with Access Centers, Ambulatory, and Digital and Technology Partners; support users on new Epic applications, modules, and functionality.
- Analyze multiple data streams to improve coordinated scheduling and identify opportunities to increase scheduler accuracy and efficiency.
- Assess the impact of day-to-day change requests on centralized templates and decision trees, and test requests across Epic environments in coordination with Digital and Technology Partners.
- Implement and innovate processes that improve accuracy and operational efficiency and provide high-quality client service.
- Complete assigned Advanced Scheduling tasks and projects in a timely manner.
- Track and trend performance data, identify trends, and resolve issues before they disrupt service delivery.
- Increase throughput and efficiency of ambulatory scheduling, with a focus on Access Centers.
- Engage frequently with Capacity Management leadership as a subject matter expert in access and scheduling optimization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
